Night Porter: Flexible Shifts, Guest Care & Perks

Mitchells & Butlers PLC; Wirral; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discounts across brands

Wagestream access

30 days holiday? (as per ad mention)

Free shares

Employee helpline

Job summary

Mitchells & Butlers PLC in Wirral is seeking an Innkeeper's Collection Night Porter to greet late arrivals, ensure a warm welcome, and support front-of-house operations. The role may involve meal area upkeep, room setup for the next day, and assisting with safety and security while providing friendly guest service.

The position is full-time and permanent, with competitive salary, pension, and extra benefits.

Qualifications

• Passionate about guest care.
• Comfortable working independently and lone working.
• A can-do attitude.
• Professionalism under pressure.
• Great eye for detail.
• Enjoys and wants to be an active member of a team.
• Excellent verbal communication.
• An understanding of what excellent guest service looks like.

Responsibilities

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• The role may include cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day.
• You’ll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and team from the business safely and quickly.
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

Job description

Mitchells & Butlers PLC in Wirral is seeking an Innkeeper's Collection Night Porter to greet late arrivals, ensure a warm welcome, and support front-of-house operations. The role may involve meal area upkeep, room setup for the next day, and assisting with safety and security while providing friendly guest service.

The position is full-time and permanent, with competitive salary, pension, and extra benefits.