Night Porter

Coach and Horses, Kew; Richmond; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Free meals

Weekly pay

28 days holiday

20% discount in pubs; 30% discount on"

Share Save Scheme

Company pension

Job summary

The Coach & Horses in Richmond is seeking a Night Porter to help ensure guest safety and smooth overnight operations in our pub and hotel. You will greet late arrivals, respond to guest requests, and maintain room standards with attention to detail.

This role emphasizes exceptional customer service, a friendly, outgoing personality, and the ability to work independently. You’ll assist with early breakfast setup and conduct Health and Safety checks and audits as required.

Qualifications

• Passion to deliver exceptional customer service
• Friendly outgoing personality
• Self-motivated and able to work alone at times
• Excellent communication skills
• Impeccable eye for detail

Responsibilities

• Greet guests arriving late and assist with check-in and requests
• Maintain room standards and perform nightly checks and safety audits
• Assist with breakfast setup and service preparations
• Ensure security and safety of guests and property during night hours

Job description

Night Porter

A long-time favourite with Kew residents and visitors, the Coach & Horses is a modernised old Georgian coaching inn. Our traditional twist is a nod to our neighbours at Royal Botanic Gardens, Kew.
Our popular bar and dining setup with emphasis on local and quality seasonal produce is the place to be, our reputation for food and service is second to none in our area. The reason for this is our Team, our people are the cornerstone of our business, working together they make the guest's experience here truly special. As a team, they work hard, play hard and enjoy a great sense of belonging where unique values become shared values.

What We Offer Our Night Porters:

• Access to our Career Pathway, Apprenticeships and training and development courses
• Free Meals
  
• Weekly pay
• 28 days holiday per year
• 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Share Save Scheme
  
• Company Pension Scheme

What we look for in a Night Porter:

As the successful Night Porter you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality, be self-motivated and willing to work alone at times. You will have experience working in a similar environment, have excellent communication skills and an impeccable eye for detail.

Our Night Porters play an important role in ensuring the safety of our guests and the security of our pub and hotel throughout the night. You will be responsible for dealing with any guest requests, greeting and checking in late arrivals and maintaining room standards. As Night Porter you will also set up for breakfast service and carry out any health and safety checks and audits as necessary.