Night Porter

Heartwood Collection; United Kingdom; Remote; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Employee Assistance Programme

EarlyPay

Maternity & Paternity leave

Referral Bonus

Food discounts (Heartwood Inns/Brasser

Family & friends discounts

Birthday gift

Long Service Recognition

Retailer discounts via Reward Gateway

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking a meticulous Night Porter for flexible overnight shifts (min 20 hours, 2–4 nights). You will support guest safety, perform cleaning, handle late check-ins, and assist with night audits.

The role emphasizes health & safety, property standards, and smooth operations outside peak hours. Ideal candidates have 1–2 years in a Night Porter/ Auditor role within hospitality, with a keen eye for detail and the ability to work independently when night managers are off.

Qualifications

• You’re responsible, reliable, and have a keen eye for details.
• Well-organised and able to learn systems and audits for overnight.
• Ability to work alone when night managers are off.
• 1–2 years of experience as a Night Porter/Auditor in hospitality.

Responsibilities

• Assist the Night Manager in ensuring guest safety and smooth overnight operations.
• Perform cleaning duties and maintain property standards.
• Handle late check-ins, early check-outs, and reservation checks.
• Support night audits, including fire, health & safety, and security checks.
• Prepare for breakfast service and provide shift handovers.
• Follow emergency procedures, including fire evacuations.

Skills

Detail-oriented

Reliable

Well-organised

Independent

Job description

Flexi Contract min 20 hours - between 2 - 4 Nights

At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Porter

As a Night Porter at Heartwood Collection, you'll assist in the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be key in delivering exceptional guest care, and ensuring that health and safety standards are met. Also, be responsible for the cleanliness of the public areas.

Key Responsibilities:

• Assist the Night Manager in ensuring guest safety and smooth overnight operations.
• Perform cleaning duties and maintain property standards.
• Handle late check-ins, early check-outs, and reservation checks.
• Support night audits, including fire, health & safety, and security checks.
• Prepare for breakfast service and provide shift handovers.
• Follow emergency procedures, including fire evacuations.

What we offer:

• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• You’re responsible, reliable, and have a keen eye for details
• Well-organised and able to learn systems and audits for overnight
• Have the ability to work alone when night managers are off
• 1-2 years of experience as a Night Porter/ Auditor in a hotel or hospitality setting

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

Please note, we cannot take applications from overseas or those that require sponsorship

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