Night porter

SeeMeHired.com; Templepatrick; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible hours

Free food on shift

Free parking on site

Training / career progression

Hilton Go discount program

Job summary

Doubletree by Hilton Templepatrick is seeking a Night Porter to welcome guests and maintain a secure, smooth night operation. You will be the friendly frontline presence during late hours, handling guest requests and assisting the night team.

Shifts typically 10pm-6am or 11pm-7am, with full-time and part-time roles available. Benefits include flexible hours, free food on shift, parking on site, training and Hilton Go room discounts.

Qualifications

• 6 months previous experience in front facing customer service environment.
• Excellent communication skills.
• Right to work in UK.
• Educated to GCSE level or equivalent.
• Must be flexible across a 7 day week.
• Must be aged 18+.

Responsibilities

• Provide maximum guest satisfaction and report issues to management.
• Cash handling and reconciliation.
• Operate reception procedures and in-house administration.
• Familiar with night operation and maintain high service standards.
• Ensure cleanliness and hygiene of hotel areas.
• Manage room service orders and guest requests.
• Work with the night team to ensure safety and security.
• Set up functions and breakfast for the following day.

Skills

Exceptional Customer Service Skills

Communication skills

Reception experience

Flexible schedule

Right to work in UK

Education

GCSE level

Job description

Night porter

At Doubletree by Hilton Templepatrick, we believe every guest interaction is an opportunity to create lasting memories. As a Night Porter, you are often the first and last friendly face our guests encounter, playing a pivotal role in shaping their experience. We are seeking a dedicated and professional individual to deliver exceptional service, ensuring a welcoming and secure environment throughout the night. Your impeccable presentation, genuine warmth, and proactive approach to guest needs will be crucial in upholding our reputation for outstanding hospitality and ensuring the smooth operation of our reception services. Join our team and be the cornerstone of our overnight guest experience.

We have full and part time positions available and shifts are typically 10pm-6am or 11pm-7am

Benefits include:

flexible hours

free food on shift

free car parking on site

opportunities for training /career progression

discounted rooms in Hilton hotels worldwide via the Hilton Go program

About the role

Primary Duties & Responsibilities

• To be fully conversant with all facilities and services in the hotel, provide maximum guest satisfaction at all times, report any issues to management

• Cash handling/reconciliation

• To be conversant with and to operate all in-house administration procedures and to be able to operate effectively all business equipment required in the operations of Reception.

• To be familiar with all areas of night operation and ensure a high standard of service is provided.

• To be fully conversant and comply with health, safety, hygiene, fire and security regulations and procedures of the hotel, and to ensure others are aware of their responsibilities in this regard.

• To ensure that a high standard of cleanliness and hygiene is maintained at all times in the hotel

• Clearing of rooms after functions and cleaning and resetting

• General cleaning duties as requested by Night Manager

• Room service orders for food and beverage including preparing the drinks and meals.

• Clearing the hallways for guest floors

• Housekeeping orders for Linen items, toiletries, making a bed or clearing it.

• Deal with any guest requests in a polite and timely manner

• Work with the night team to ensure that the hotel is safe and secure, reporting any suspicious activity/security breaches to hotel management

• Set up functions and breakfast for the following day

• Any other reasonable management request

• Coming to shifts on time and if there is any emergency to be happened, inform Duty manager for the absence at least 4 hours prior to your start time.

Occasional Duties

• To assist and take part in training courses as required.

• Any other duties as required by Management.

About the company

A Tapestry of Exquisite Stays

Required Criteria

• Welcoming, friendly, helpful demeanor
• Excellent organizational skills
• Ability to multi task and work under pressure
• Flexible working pattern
• Excellent interpersonal skills
• 6 months previous experience in front facing customer service environment
• Excellent communication skills
• Right to work in UK
• Educated to GCSE level or equivalent
• Must be flexible across a 7 day week
• must be aged 18+

Desired Criteria

• 6 months night porter experience
• Clean driving licence

Skills you'll need

• Exceptional Customer Service Skills