Night porter

Loughview Leisure; Templepatrick; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

flexible hours

free food on shift

free car parking on site

training / career progression

Hilton Go program discounts

Job summary

Doubletree by Hilton Templepatrick seeks a dedicated Night Porter to welcome guests, support reception, and maintain a secure, high-standards environment overnight. Shifts typically run 10pm–6am or 11pm–7am, with full- and part-time positions available.

The role emphasizes guest satisfaction, smooth operations, and teamwork with the night management. You will manage cash handling, crew coordination, and daily housekeeping tasks while ensuring safety and a warm, professional guest experience

Qualifications

• Experience in hospitality or customer service is preferred.
• Willingness to work night shifts (10pm–6am or 11pm–7am).
• Reliable, friendly and professional demeanor.

Responsibilities

• Provide guest satisfaction and report issues to management.
• Handle cash and perform reconciliation.
• Operate in-house reception procedures and equipment during night shifts.
• Maintain cleanliness and high service standards in all areas.
• Ensure hotel safety, security, and incident reporting.
• Assist with room setup, function prep, and breakfast setup for next day.

Skills

Guest service

Cash handling

Night operations

Health & safety

Communication

Tools

Front desk software

Job description

Job Description

At Doubletree by Hilton Templepatrick, we believe every guest interaction is an opportunity to create lasting memories. As a Night Porter, you are often the first and last friendly face our guests encounter, playing a pivotal role in shaping their experience. We are seeking a dedicated and professional individual to deliver exceptional service, ensuring a welcoming and secure environment throughout the night. Your impeccable presentation, genuine warmth, and proactive approach to guest needs will be crucial in upholding our reputation for outstanding hospitality and ensuring the smooth operation of our reception services. Join our team and be the cornerstone of our overnight guest experience.

We have full and part time positions available and shifts are typically 10pm-6am or 11pm-7am

Benefits include:

• flexible hours
• free food on shift
• free car parking on site
• opportunities for training /career progression
• discounted rooms in Hilton hotels worldwide via the Hilton Go program

About The Role

Primary Duties & Responsibilities

• To be fully conversant with all facilities and services in the hotel, provide maximum guest satisfaction at all times, report any issues to management
• Cash handling/reconciliation
• To be conversant with and to operate all in-house administration procedures and to be able to operate effectively all business equipment required in the operations of Reception.
• To be familiar with all areas of night operation and ensure a high standard of service is provided.
• To be fully conversant and comply with health, safety, hygiene, fire and security regulations and procedures of the hotel, and to ensure others are aware of their responsibilities in this regard.
• To ensure that a high standard of cleanliness and hygiene is maintained at all times in the hotel
• Clearing of rooms after functions and cleaning and resetting
• General cleaning duties as requested by Night Manager
• Room service orders for food and beverage including preparing the drinks and meals.
• Clearing the hallways for guest floors
• Housekeeping orders for Linen items, toiletries, making a bed or clearing it.
• Deal with any guest requests in a polite and timely manner
• Work with the night team to ensure that the hotel is safe and secure, reporting any suspicious activity/security breaches to hotel management
• Set up functions and breakfast for the following day
• Any other reasonable management request
• Coming to shifts on time and if there is any emergency to be happened, inform Duty manager for the absence at least 4 hours prior to your start time.

Occasional Duties

• To assist and take part in training courses as required.
• Any other duties as required by Management.