Night porter

Kingfisher Country Estate; Templepatrick; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

flexible hours

free food on shift

free car parking on site

opportunities for training /career/pro

discounted rooms in Hilton hotels via

Job summary

Doubletree by Hilton Templepatrick is seeking a Night Porter to provide a secure, welcoming overnight experience. You will manage reception tasks, handle cash, and support guest services while maintaining hotel standards.

The role emphasizes guest satisfaction, safety, and teamwork with the night staff to ensure smooth operations during the night shift. This position offers flexible hours and opportunities for training, with benefits including free food on shift, on-site parking, and staff

Qualifications

• Must be flexible across a 7 day week.
• 6 months previous experience in front facing customer service environment.
• Right to work in the UK.
• Excellent organizational skills.

Responsibilities

• Be fully conversant with hotel facilities and services to maximise guest satisfaction and report issues to management.
• Cash handling and reconciliation.
• Operate all in-house administration procedures and hotel reception equipment.
• Be familiar with night operation areas and ensure high service standards.
• Comply with health, safety, hygiene, fire and security regulations and supervise others.
• Maintain a high standard of cleanliness and hygiene throughout the hotel.
• Clear rooms after functions and clean/reset as required.
• Manage room service orders for food and beverages, including drinks.
• Clear hallways for guest floors and support housekeeping as needed.
• Set up functions and breakfast for the following day.
• Any other reasonable management request.

Skills

Hospitality

Education

GCSE level or equivalent

Job description

Job Description

At Doubletree by Hilton Templepatrick, we believe every guest interaction is an opportunity to create lasting memories. As a Night Porter, you are often the first and last friendly face our guests encounter, playing a pivotal role in shaping their experience. We are seeking a dedicated and professional individual to deliver exceptional service, ensuring a welcoming and secure environment throughout the night. Your impeccable presentation, genuine warmth, and proactive approach to guest needs will be crucial in upholding our reputation for outstanding hospitality and ensuring the smooth operation of our reception services. Join our team and be the cornerstone of our overnight guest experience.

Location

10 Paradise Walk

Benefits Include

• flexible hours


• free food on shift


• free car parking on site


• opportunities for training /career progression


• discounted rooms in Hilton hotels worldwide via the Hilton Go program

Primary Duties & Responsibilities

• To be fully conversant with all facilities and services in the hotel, provide maximum guest satisfaction at all times, report any issues to management


• Cash handling/reconciliation


• To be conversant with and to operate all in-house administration procedures and to be able to operate effectively all business equipment required in the operations of Reception.


• To be familiar with all areas of night operation and ensure a high standard of service is provided.


• To be fully conversant and comply with health, safety, hygiene, fire and security regulations and procedures of the hotel, and to ensure others are aware of their responsibilities in this regard.


• To ensure that a high standard of cleanliness and hygiene is maintained at all times in the hotel


• Clearing of rooms after functions and cleaning and resetting


• General cleaning duties as requested by Night Manager


• Room service orders for food and beverage including preparing the drinks and meals.


• Clearing the hallways for guest floors


• Housekeeping orders for Linen items, toiletries, making a bed or clearing it.


• Deal with any guest requests in a polite and timely manner


• Work with the night team to ensure that the hotel is safe and secure, reporting any suspicious activity/security breaches to hotel management


• Set up functions and breakfast for the following day


• Any other reasonable management request


• Coming to shifts on time and if there is any emergency to be happened, inform Duty manager for the absence at least 4 hours prior to your start time.

Occasional Duties

• To assist and take part in training courses as required.


• Any other duties as required by Management.

Skills Needed

Hospitality

About The Company

Loughview Leisure Group invites travelers to experience an unmatched hospitality journey, spanning three distinctive properties that echo the rich culture and charm of Northern Ireland. Firstly, the prestigious Ten Square Hotel in Belfast stands as a beacon of urban sophistication. As a 4-star establishment nestled in the heart of the vibrant city, it seamlessly marries relaxed elegance with a heartfelt welcome. Known both locally and nationally, Ten Square has carved its niche not just for its unparalleled location but also for an ambiance that resonates with an authentic spirit of hospitality. Every luxury bedroom has been crafted with meticulous attention, ensuring guests experience a comforting retreat amid the city's hustle. A short distance away in Newtonabbey, the Chimney Corner Hotel encapsulates what it means to offer value without compromising on comfort. As a 3-star jewel in the hospitality crown of Greater Belfast, this hotel is a testament to the fact that luxury isn't always about price. With its commendable facilities and an array of comfortable rooms, Chimney Corner offers guests an indulgent stay that doesn't weigh heavy on the pocket. Lastly, for those yearning for a serene escape, the doors of our hotel in the Kingfisher Country Estate are always ajar. Set amidst a sprawling 220 acres of wooded parkland, it's not just a hotel, but a realm of tranquility. Golf enthusiasts will particularly relish its proximity to the championship Templepatrick Golf Course, a canvas of green that challenges and delights in equal measure. With Loughview Leisure, every journey, be it a city escapade or a countryside escape, promises to be a memory etched in luxury, comfort, and unmatched hospitality. Recognised not only for our exceptional guest experiences but also for our commitment to employee growth and satisfaction, we proudly wear the badge of a 'Great Place to Work'. Our team is the heart and soul of our establishments, continuously elevating the standard of service and forging memorable connections with guests. If you have the spirit of service, a passion for excellence, and a desire to be part of a close-knit team that values collaboration and personal growth, then we invite you to join our family. Embark on a fulfilling career with Loughview Leisure and shape the future of hospitality with us.

Required Criteria

• Welcoming, friendly, helpful demeanor


• Excellent organizational skills


• Ability to multi task and work under pressure


• Flexible working pattern


• Excellent interpersonal skills


• 6 months previous experience in front facing customer service environment


• Excellent communication skills


• Right to work in UK


• Educated to GCSE level or equivalent


• Must be flexible across a 7 day week


• must be aged 18+

Desired Criteria

• 6 months night porter experience


• Clean driving licence

Closing Date

Friday 18th September, 2026

Contract Type

fulltime

Salary

£12.75 Hourly