Night Porter

Venture Hotels - Bra_304; Milton Keynes; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Brand progression

Staff discounts

Employee assistance

Parental policies

Menopause friendly

Greene King discounts

Refer a friend bonus

Early wage access

Retail discounts

Three Mobile discounts

Job summary

Venture Hotels in Milton Keynes is seeking a Night Porter to welcome guests, handle late check-ins, maintain safety and security, and assist with setting up rooms.

You’ll join a team that values high standards, reliability, and front-line guest comfort. Proficiency in English and a can-do attitude are essential; training and development across our brands are available.

Qualifications

• Willingness to learn and develop your skills.
• Attention to detail and high standards.
• Passion for delivering excellent customer service and making guests feel welcome.
• Positive can-do attitude and teamwork.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide guests with a heartfelt and memorable experience on every visit.
• Be the first point of contact for late arrival check-ins and walk-ins.
• Ensure guest and business safety and security are a top priority at all times.
• In case of fire, evacuate guests and staff safely and efficiently.
• Set up function rooms and meeting rooms.
• Clean public areas of the hotel and function spaces.
• Answer calls and resolve customer complaints to ensure guests enjoy their stay.

Skills

Willingness to learn

Attention to detail

Customer service

Positive attitude

English proficiency

Job description

Job Description

Qualifications

What you'll do as a Night Porter...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Be the first point of contact for late arrival check-ins and walk-ins.
• Ensure guest and business safety and security are the top priority at all times.
• In the event of a fire, safely and efficiently evacuate all guests and team members from the business.
• Set up function rooms and meeting rooms.
• Clean some public areas of the hotel and function spaces.
• Answer telephone enquiries and resolve customer complaints to ensure every guest enjoys their stay.

What you'll bring...

• A willingness to learn and develop your skills.
• A great eye for detail and pride in maintaining high standards.
• A passion for delivering excellent customer service and making every guest feel welcome.
• A positive, can-do attitude and the ability to work well as part of a team.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Stream – early access to your wages before payday, track your shifts in real time, get personalised financial coaching plus more
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.