night porter

Greene King; Rottingdean; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

33% discount for you and 15% for loved ones

Access to wages before payday

Employee assistance program

Employee assistance program

Job summary

A leading hospitality brand is seeking a Night Porter in Rottingdean to ensure guest safety and provide exceptional customer experiences. Responsibilities include checking in late arrivals, ensuring security, and managing customer inquiries. The ideal candidate will have a passion for service, attention to detail, and a positive attitude. Join a team that values your growth with benefits like discounts and career development opportunities.

Qualifications

• Passion for delivering great service and welcoming customers.
• Ability to make decisions in emergency situations.
• Experience with customer complaints management is a plus.
• Positive can-do attitude and ability to work well in a team.

Responsibilities

• Provide exceptional experiences for guests at all times.
• Handle late arrivals and inquiries as the first point of contact.
• Ensure safety and security of guests and staff.
• In the event of a fire, evacuate all guests and team from the business safely and quickly.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.

Skills

Willingness to learn

Attention to detail

Customer service skills

Positive attitude

Job description

• Dept. L4/House: White Horses (Rottingdean) - 05308

Company Description

As a Night Porter, you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at night. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

We’re called Venture Hotels for a reason: We’re pioneers! And we thrive on originality.

As Greene King’s ventures arm, we’re here to push boundaries. And we’re driven by a team that sees every day as an opportunity to go beyond the ordinary.

The result: hotels with a unique sense of place that locals can feel proud of.

So, if you love where you live, join us and inspire other people to love it, too.

Job Description

As a Night Porter, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit
• Be the first point of contact for late arrival check-ins and walk-ins
• You’ll ensure guest and business safety, and security is top priority at all times
• In the event of a fire, evacuate all guests and team from the business safely and quickly
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.

What you’ll bring…

• Willingness to learn and expand your skills
• Have a great eye for detail, making sure every pint is poured to perfection
• A passion for giving great service and making sure every customer receives a warm welcome
• A positive can-do attitude and be a real team player

Additional Information

We’re all about rewarding our teams hard work, that’s why…

You’ll receive a competitive salary, tronc payments and pension contribution as well as:

• The chance to further your career across our well-known brands – As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Wage Stream – Access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% of at Superdrug, exclusive discounts with three mobile along with many more…
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels.– so you can enjoy a weekend away without breaking the bank
• Free employee assistance program – Mental Health, well-being, Financial, and Legal support because you matter!