Night Porter

Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott; Mere Brow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious country house hotel in Mere Brow seeks a Night Porter to ensure the safety and comfort of guests overnight. This varied role includes welcoming guests, managing check-ins, and conducting security checks. Candidates should be reliable, proactive, and have experience in reception duties. Join a passionate team in a beautiful setting, enjoying competitive pay and opportunities for development.

Benefits

Competitive pay

Opportunities for development

Supportive team environment

Qualifications

• Experience in reception duties, knowledge of PMS is a plus.
• Reliable with excellent timekeeping.
• Flexible and enthusiastic.
• Polite, approachable, and professional.

Responsibilities

• Provide a professional welcome to late-arriving guests.
• Handle check-in and check-out procedures during night hours.
• Monitor premises with regular patrols to ensure safety.
• Respond to guest enquiries and room service requests.
• Assist with early morning setups for breakfast or events.
• Carry out light cleaning duties in public areas.
• Complete night audit procedures and prepare handovers.
• Respond to emergencies or alarms in line with hotel procedures.
• Ensure all exits, doors, and windows are secure overnight.

Skills

Reception duties

Problem-solving

Attention to detail

Politeness

Professionalism

Job description

About The Villa

Nestled in the picturesque village of Wrea Green, The Villa is a stunning 19th‑century country house hotel that blends traditional charm with modern luxury. Renowned for its warm hospitality, fine dining, and exceptional service, The Villa is the perfect setting for weddings, events, and unforgettable stays.

Following its recent acquisition by local entrepreneur David Haythornthwaite, The Villa is entering an exciting new chapter with ambitious plans for growth and investment. This is your chance to join a dynamic team and play a key role in shaping the future of one of Lancashire’s most prestigious hospitality destinations.

The Role

We’re looking for a Night Porter to ensure the safety, security, and comfort of our guests throughout the night. This is a varied and hands‑on role where no two nights are the same. From welcoming late arrivals and assisting with check‑ins to carrying out security checks and preparing for the next day’s events, you’ll be the reassuring presence that keeps everything running smoothly after dark.

What You’ll Be Doing

• Providing a warm and professional welcome to late‑arriving guests.
• Handling check‑in and check‑out procedures during night hours.
• Monitoring the premises with regular patrols to ensure safety and security.
• Responding to guest enquiries and room service requests promptly.
• Assisting with early morning setups for breakfast or events.
• Carrying out light cleaning duties to maintain public areas.
• Completing night audit procedures and preparing handovers for the morning team.
• Responding to emergencies or alarms in line with hotel procedures.
• Ensuring all exits, doors, and windows are secure overnight.

About You

You’ll be reliable, proactive, and thrive in a role that requires independence and responsibility. You’ll have great attention to detail, a friendly manner, and the ability to stay calm under pressure.

We’re looking for someone who is:

• Experienced in reception duties (PMS knowledge is a plus).
• Polite, approachable, and professional.
• Reliable with excellent timekeeping.
• Flexible and enthusiastic.
• A problem solver who can think on their feet.

Why Join Us?

• Be part of an exciting new era for The Villa with significant investment and growth plans.
• Work in a stunning setting with a passionate and supportive team.
• Enjoy competitive pay and benefits, plus opportunities for development.