Night Porter

Chewton Glen Hotel & Spa; Maidenhead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious luxury hotel is seeking a Night Porter to join their dedicated Night team. The ideal candidate will have experience in a similar role, demonstrate excellent problem-solving skills, and show a commitment to guest safety and satisfaction. This role includes attractive benefits such as a competitive salary, annual Tronc, and staff accommodation.

Benefits

29 days of annual leave

Complimentary team meals

Uniform provided

Staff accommodation available

Health cash plan

Participation in the cycle-to-work scheme

Excellent Training and Career Development opportunities

Recommend-a-friend bonus scheme

Qualifications

• Experience in a night porter or similar role, preferably in luxury hospitality.
• Ability to maintain security and safety standards during night hours.
• Commitment to providing exceptional service.

Responsibilities

• Ensure smooth night operations and security.
• Be the main point of call for guests during the night.
• Handle guest requests and ensure a secure environment.

Skills

Problem-solving

Attention to detail

Proactivity

Job description

Cliveden House

Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.

What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.

Night Porter (working 4 nights on, 3 nights off) Driving licence required due to company vehicle use at the hotel to transport guests and colleagues.

We are currently seeking a Night Porter to join our dedicated Night team at Cliveden House. This pivotal role ensures the smooth operation during the night, maintaining security and being the main point of call to our guests. We are looking for an individual with a strong sense of responsibility, excellent problem-solving skills, and a commitment to ensuring the safety and well-being of our guests throughout the night.

Our ideal candidate should:

• Have experience in a night porter or similar role, preferably in a luxury hospitality setting
• Be responsible for maintaining security and safety standards during the night hours
• Embrace a hands-on approach, handling guest requests and ensuring a secure and comfortable environment
• Demonstrate excellent problem-solving skills, addressing any issues that may arise during the night
• Show a commitment to providing exceptional service
• Display a keen sense of observation and attention to detail
• Be proactive and quick-thinking, responding efficiently to any guest needs

What’s in it for you?

• Competitive Salary
• £6,500 estimated annual Tronc (non-contractual)
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Uniform provided
• Staff accommodation available if required
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Discounts on spa treatments and products
• Special gifts based on length of service
• Recommend-a-friend bonus scheme.
• Health cash plan
• Participation in the cycle-to-work scheme
• Access to our employee assistance programme
• Excellent Training and Career Development opportunities
• …and so much more

If you thrive in the fast-paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you!