Night Porter

21c Museum Hotels; Oxford; On-site; Full time

Job summary

Join a renowned hotel as a Night Porter, where you'll be the first point of contact for guests during the night. This permanent position in Oxford offers 40 hours per week at a competitive hourly rate. Enjoy unique perks like free stays at UK hotels and opportunities for personal growth. We're committed to inclusivity and are looking for passionate individuals to enhance guest experiences.

Benefits

Free night stays in UK hotels

50% discount in Accor restaurants

Discounted hotel rates worldwide

Continuous learning through Accor Academy

Support for wellbeing

Opportunities to grow

Qualifications

• Fluency in English is essential.
• Customer service skills are crucial.
• Physical fitness is important for this role.

Responsibilities

• Welcome guests during the night and conduct night audits.
• Ensure guest safety and satisfaction.
• Assist in hotel operations and departments.

Skills

Customer service skills

Ability to work independently

Ability to work well with others

Physical fitness and endurance

Excellent verbal communication skills

Active listening skills

Ability to accept criticism and work under pressure

Job description

Title: Night Porter

Our mission at Mercure Oxford Hawkwell House Hotel is to create memorable moments for our guests by connecting hearts from arrival to farewell.

As part of our team, you can enjoy:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C applies)
• Discounted hotel rates worldwide in Accor Hotels
• Continuous learning and development through Accor Academy
• Support for your wellbeing in professional and personal life
• Opportunities to grow across 5000 hotels in over 100 countries
• Participation in initiatives for a more inclusive and sustainable world
• Many additional benefits and perks to help you grow and express your personality

As our next Night Porter, you…

Will be the ‘face’ of Mercure Oxford Hawkwell House Hotel, welcoming guests warmly during the night, prioritizing their well-being, and adding a personal touch to their stay.

You will assist in the hotel's night operations and support other departments in preparing for the next day.

You should be autonomous, passionate, and committed to enhancing the hotel's service quality.

Responsibilities include conducting night audits, safety checks, and ensuring guest safety and satisfaction, especially for those requiring special attention.

Additional information:

You will receive training in front-of-house functions and safety procedures to support your success.

Our hotel has 77 bedrooms, 3 meeting rooms, a breakfast area, restaurants, and a bar. You will be part of a friendly team of 11 talents.

Fluency in English is essential to effectively welcome and care for guests.

To help you understand the guest experience, we will arrange a one-night stay for you during your onboarding.

Interested in learning more? Reach out to us. We look forward to hearing from you.

One more thing…

Joining Mercure Oxford Hawkwell House Hotel means being part of the global Accor network. With us, you can be authentic, work purposefully, grow, learn, enjoy, and explore limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.

Our commitment to Diversity & Inclusion:

We are an inclusive company aiming to attract, recruit, and promote diverse talent, creating a sense of belonging for everyone.

About the job…

• Permanent position
• 40 hours per week
• £12.71 per hour (depends on experience)
• Immediate start
• Location: Mercure Oxford Hawkwell House Hotel (OX4 4DZ)
• Send your CV to [e-mail]

Qualifications

• Customer service skills
• Ability to work independently
• Ability to work well with others
• Physical fitness and endurance
• Excellent verbal communication skills
• Active listening skills
• Ability to accept criticism and work under pressure

Additional information:

Our team is based at a quiet village called Iffley in Oxford. The hotel features a breakfast area, bar, lounge, and restaurant.

We are committed to diversity and inclusion, aiming to attract, recruit, and promote diverse talent.