Night Porter

greene king; Leicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading community pub operator as a Night Porter, where you'll create unforgettable moments for guests. Your role will include checking in guests, ensuring a clean and safe environment, and providing excellent customer service. Greene King offers competitive salaries, career progression opportunities, and various employee benefits.

Benefits

33% discount for you and 15% for loved ones

Free employee assistance program

50% discount at Greene King Inns and hotels

Referral bonus of up to £1,500

Wagestream access

Retail discounts up to 30% at Superdrug

Qualifications

• Willingness to learn and develop skills.
• Passion for excellent service.
• Ability to maintain a clean and safe environment.

Responsibilities

• Providing customers with a memorable experience.
• Greeting guests and checking them into their hotel rooms.
• Handling customer complaints to ensure a pleasant stay.

Skills

Attention to detail

Customer service

Team-oriented mindset

Positive attitude

Job description

As a Night Porter, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink after a long day. You’ll keep the good times flowing and join a fun, inclusive team where you can grow your skills and experience.

Company Description

Join us at Greene King pubs, where we are a beacon for communities, bringing people together. Our community pubs are the heart of the local area, led by a local hero and staffed by a team always ready with your favourite tipple. They embody the true meaning of a local pub, acting as a hub for events, delicious food, or catching up with friends over a drink.

Additional Information

We’re committed to rewarding our team’s hard work, which is why…

You’ll receive a competitive salary, pension contributions, and benefits such as:

• Opportunities for career progression across our well-known brands; as a leading apprenticeship provider, we offer training at all levels.
• 33% discount for you and 15% for loved ones on all our brands, so you can enjoy your favourite food and drinks at a discount.
• Free employee assistance program for mental health, well-being, financial, and legal support.
• 50% discount for you and 25% for loved ones at Greene King Inns and hotels, for a weekend getaway.
• Referral bonus of up to £1,500 when you refer a friend who is successfully hired.
• Wagestream access to view your wages before payday.
• Retail discounts, including up to 30% off at Superdrug and exclusive deals with Three Mobile, among others.

Qualifications

As a Night Porter, your responsibilities will include:

• Providing customers with a memorable experience each visit.
• Greeting guests and checking them into their hotel rooms.
• Answering phone inquiries and handling customer complaints to ensure a pleasant stay.
• Maintaining a safe, legal, and clean front of house, and addressing issues promptly and safely.

What you’ll bring…

• A willingness to learn and develop your skills.
• An eye for detail, ensuring every pint is poured perfectly.
• A passion for excellent service and making guests feel welcome.
• A positive attitude and a team-oriented mindset.