Night Porter

Champneys; Henlow; On-site; GBP 10,000 - 40,000; Part time

Job summary

Champneys Henlow recherche un portier de nuit pour son équipe Front of House. Ce rôle est essentiel pour créer la première impression des invités, en offrant un service client exceptionnel tout en maintenant la sécurité des lieux. Les candidats doivent être capables de travailler seuls au cours des heures tardives du week-end.

Benefits

Accès à des opportunités de formation et de développement

Uniforme professionnel

Stationnement gratuit

Qualifications

• Expérience en service à la clientèle souhaitée.
• Connaissance des réglementations de santé et de sécurité.
• Capacité à travailler efficacement durant la nuit.

Responsibilities

• Offrir un service client exceptionnel durant les heures nocturnes.
• Assurer la sécurité des lieux en effectuant des rondes régulières.
• Maintenir une communication efficace avec les autres départements.

Skills

Service Client

Communication

Gestion des Conflits

Job description

Champneys Henlow

Contract: Zero Hour

Salary: £10-£12.21 per hour depending on age

Saturday night only

The Role Objective

The Front of House department is crucial as it typically forms the first impression guests receive upon arrival. It is essential that the reception desk operates smoothly and efficiently. As a front of house night porter, you are responsible for providing exceptional customer service to guests while ensuring the highest levels of safety are maintained.

Some Responsibilities Include

• Adhere to all health and safety regulations within your area of work.
• Ensure guests receive exceptional service throughout the nighttime hours.
• Conduct regular walk-arounds within the property and ensure all required areas are signed off as safe, as required and stipulated on check forms.
• Review the booking system and stay informed about in-house guest numbers and locations.
• Maintain positive and effective inter-departmental communication, especially with reception and housekeeping.
• Communicate confidently and helpfully with guests, check satisfaction, resolve conflicts, and escalate issues if necessary.

Benefits

As part of our iconic wellbeing brand, you can expect benefits that align with our vision to make you feel happier and healthier inside and out. In addition to working in a great environment, you will have access to:

• App technology for essential forms
• In-house social media connecting the Champneys family
• Access to learning and development opportunities aimed at job satisfaction and career growth
• Merlin Entertainments attractions
• Free parking
• Professional uniform