Night Porter 37.5 hours

Great Fosters (Alexander Hotel Collection); Egham; On-site; GBP 23,000 - 28,000; Full time

Job summary

A prestigious hotel in Egham seeks a Night Hotel Receptionist to provide exceptional guest service overnight. Responsibilities include check-ins, luggage assistance, and managing late-night room service, all within a luxurious environment. Ideal candidates are organized, have excellent communication skills, and a desire to serve.

Benefits

4 weeks holiday rising to 5 weeks with service

8 Bank holidays

Free car parking

Employee uniform

Discounted hotel accommodation for yourself and family

Discounted hair treatments at our spas

Discount on food & beverage at hotels

Refer a friend recruitment scheme

Qualifications

• Excellent standard of personal appearance.
• Warm and friendly disposition.
• Organised with good attention to detail.

Responsibilities

• Welcoming guests and completing check-ins.
• Assisting with luggage for guests.
• Providing late-night room service and bar tending.

Skills

Communication

Customer Service

Attention to Detail

Job description

Night Hotel Receptionist

£23,809.50 per annum + monthly service charge payment

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition, you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid,complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

The Place

Great Fosters Hotel, the most recent addition to Alexander Hotels a private collection of 5 luxury hotels and spas of distinction just outside London.

A Grade 1 listed building in 50 acres of stunning gardens and parkland in Egham, Surrey.

5 AA Stars, 56 bedrooms spread across the Hotel and adjoining Cloisters and Coach House. A room or suite to meet every expectation. For dining the Award-Winning Tudor Pass with 3 Rosettes, as well as the Estate Grill which offers a delicious range of dining choices. A beautiful 14^th century Tithe Barn is available for functions together with the Orangery, the Conservatory and a range of other meeting and private dining rooms.

Please see the Hotels website for a full list of facilities and sample menus. www.greatfosters.co.uk

The Role

A smart, friendly, well organised, guest service focused individual is sort to work nights to allow our guests to get reception service 24 hrs a day.

You will be working alongside our team of night porters offering our guests the following services;

• Welcoming late arriving guests and completing check in
• Luggage assistance for arriving and departing guests.
• Late night room service (food and drink) and bar tending.
• General cleaning to ensure public areas are beautifully presented for the next day’s business.
• Preparing of guest’s bills/invoices for early departing guests
• Complete general reception/switchboard duties

37.5 hrs per week working 5 days per week including weekend shifts.10.30pm to 7.00am

Requirements

• Excellent standard of personal appearance
• Excellent communicator in person and on the telephone
• Warm and friendly disposition
• Genuine desire to serve our guests.
• Organised and good attention to detail
• Accurate data entry and computer work

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