Night Porter

The Black Swan Inn; Helmsley; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Birthday paid holiday

Development program

Paid Breaks

50% off food

£1 stays Jan-Mar

1/3 off room bookings

£50 on same-day bookings

15% off bed and breakfast for loved-1

Employee Assistance Programme

Give-inn back scheme

Best Pub Employer award

Job summary

The Black Swan Inn in Helmsley, a landmark historic inn, is seeking a reliable Night Porter to welcome guests, check in/out, and help keep the night-time operations smooth. You’ll patrol, respond to inquiries, assist in the restaurant and bar areas, and ensure a safe, comfortable environment for guests.

Ideal candidates are friendly, with strong communication, able to work independently through the night, and organised to maintain high standards of guest service.

Qualifications

• Friendly, approachable with excellent customer service skills
• Positive attitude and strong communication
• Ability to work independently and stay organised at night

Responsibilities

• Greet and check guests in and out
• Assist with inquiries at reception, bar or over the phone
• Serve guests professionally and help keep restaurant, lounge and facilities clean
• Prepare restaurant for breakfast service and set up buffet
• Patrol premises to ensure safety and security

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its unique charm lies in its architectural tapestry—an Elizabethan building at one end, a Tudor structure at the other, and a Georgian house in between—creating a wonderfully higgledy-piggledy gem brimming with character.

You’ll Fit Right Inn

As a Night Porter, you'll play a vital role in ensuring our guests have a seamless and enjoyable experience throughout the night. If you’re friendly, approachable, and have excellent customer service skills, this could be the perfect fit for you! We’re looking for someone with a positive attitude, strong communication, and the ability to work independently while staying organised.

Your responsibilities will include greeting and checking guests in and out, assisting with inquiries at reception, the bar, or over the phone, and serving guests professionally. You’ll also help keep the restaurant, lounge, and facilities clean and tidy, prepare the restaurant for breakfast service, and set up the buffet table. In addition, you’ll patrol the premises to perform security checks and ensure a safe environment for everyone.

If you’re energised by working through the night, have a knack for staying organised, and enjoy making guests feel at home, we think you'll fit right inn...

*Age-related pay rates apply for Under 21s.*