Guest Experience Porter Permanent – Full Time

Imperial Hotels London; Greater London; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

28 days holiday + 33 with service

ILH Training Academy programmes

Holiday Purchase Scheme

Uniform dry-cleaning

Interest-free Season Ticket Loan

Hotel discounts for staff and friends

Bloomsbury local discounts

Early Pay access

Retail discounts

Salary sacrifice schemes

Employee Assistance Programme

Job summary

Imperial London Hotels, opening a new The Imperial in Bloomsbury, seeks a warm, proactive Guest Experience Porter to elevate every guest moment. You’ll greet arrivals, guide guests, and ensure lobby and guest areas run smoothly with polished service.

Ideal candidates are guest-facing, with strong communication skills, a detail-oriented mindset, and English proficiency to CEFR B2. Enjoy extensive staff benefits and development opportunities in a premium setting.

Qualifications

• Experience in guest-facing or hospitality roles with strong communication skills.
• Warm, confident and guest-focused attitude.
• Comfortable handling luggage safely and professionally.
• A calm organiser with great attention to detail.
• Ability to communicate clearly in English to CEFR B2 level.

Responsibilities

• Welcome guests with warmth and assist with luggage on arrival and departure.
• Escort guests to rooms and introduce hotel facilities.
• Offer local knowledge and neighbourhood highlights.
• Respond swiftly to guest requests with a personal, polished touch.
• Keep lobby, driveway and entrances immaculate and guest-ready.
• Manage luggage storage safely and accurately.
• Assist with taxis, ride-share services and transport for groups.

Skills

Guest-facing

Hospitality

Communication

Attention to detail

CEFR B2 English

Job description

Role:Guest Experience Porter atTheImperial - New OpeningHotel

Location:Bloomsbury, London

About Us:

Imperial London Hotels is afamilyruncompany with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.

This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.

About the Role:

We’re looking for a warm, proactive and guest‑obsessed Guest Experience Porter to elevate every moment of a guest’s stay. You’ll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.

WhatYou’llBe Doing:

• Welcome guests with genuine warmth and assist with luggage on arrival and departure
• Escort guests to their rooms and give a quick, confident introduction to hotel facilities
• Offer helpful local knowledge — from transport options to neighbourhood highlights
• Respond swiftly to guest requests, ensuring every interaction feels personal and polished
• Keep the lobby, driveway and entrance immaculate, organised and guest‑ready
• Manage luggage storage safely, accurately and with care
• Assist with taxis, ride‑share services, transport arrangements and group movements
• Coordinate with Reception, Concierge and Housekeeping for seamless service flow
• Anticipate guest needs before they ask and deliver service in a calm, elevated and considerate manner
• Support busy periods with professionalism and clear communication
• Uphold all health, safety and security procedures
• Contribute positively to team briefings and continuous improvement

Who You Are:

• Experienced in guest‑facing or hospitality roles with strong communication skills
• Warm, confident and naturally guest‑focused
• Comfortable handling luggage safely and professionally
• A calm organiser with great attention to detail
• Able to communicate clearly in English to CEFR B2 level
• Preferably has: hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties

What’s In It for You:

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academyprogrammes,apprenticeshipsand supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILHF&Boutlets
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care,cycle towork, and technology
• Access to mental health first‑aiders, wellbeingsupportand the Employee AssistanceProgramme

Ready to Shape Memorable Arrivals and Departures?

If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we’d be delighted to hear from you!