Night Porter

Village Hotels; Basingstoke; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant and innovative hotel chain as a Night Porter, where your role is crucial in delivering exceptional service around the clock. This position offers an exciting opportunity to engage with guests and support various departments, ensuring every aspect of their stay is memorable. With a focus on fun and individuality, this company provides a unique work environment that values personal growth and team spirit. Enjoy a range of benefits including health memberships, discounts, and a supportive atmosphere that prioritizes well-being and recognition. Become part of a team that celebrates its employees and fosters a sense of community.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

30% discount at Starbucks

Excellent training programs

Flexible working hours

Mental health support

Financial wellbeing support

Company Pension scheme

Guaranteed day off for your birthday

Qualifications

• Understanding of excellent customer service.
• Ability to resolve guest issues efficiently and positively.

Responsibilities

• Ensure exceptional service throughout the night.
• Support all departments in various tasks.

Skills

Customer Service

Problem Solving

Initiative

Teamwork

Relationship Building

Job description

Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise, moving away from traditional, formal hotel environments. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that sets us apart from the competition.

Benefits of Joining Us

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend and including breakfast.
• Friends and Family discounted stays from £49, including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount in our Village Hotel Starbucks stores, on and off shift.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Innovative Mobile Gaming training platform across various hotel areas.
• Discounts and cashback offers on High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including monthly well-being programs.
• Mental health support with first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to Employee Assistance Programme for support and counselling.
• Flexible working hours.
• A fun, inclusive work environment with regular team events.
• Reward and Recognition schemes, anniversary rewards, and community initiatives.
• Electric car salary sacrifice scheme.
• Guaranteed day off for your birthday.
• Discounted Health Cash plan and Sick pay Insurance.
• Big People Days to celebrate and recognize our employees and communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme and Life Insurance.
• Terms and conditions apply based on your contract.

Role Overview: Night Porter

Our hotels operate 24/7, and as a Night Porter, you will be essential in ensuring exceptional service throughout the night. Working with the Night team, you'll need to think quickly, solve problems proactively, and support all departments. This varied role involves every step of the customer journey, from check-in to room service and bar service.

What We Need From You

• Understanding of excellent customer service.
• Ability to resolve guest issues efficiently and positively.
• Initiative and self-motivation.
• Ability to work independently and as part of a team.
• Strong relationship-building skills across departments.

Please note: All offers are subject to a successful DBS check.

Join us and be part of something new and special — Work, Grow & Play the Village Way!