Night Porter

Klarent Hospitality Limited; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

Klarent Hospitality Limited is recruiting a Night Porter who will enhance guest experiences by providing top-notch service during night hours. This position offers an opportunity for personal development and rewards staff commitment. Ideal candidates are passionate, friendly, and well-organized with a desire to work in a dynamic hotel environment.

Benefits

Cash incentives for referrals

Long service recognition cash bonus

Meals provided during shifts

Discounted/free leisure facilities

Free car parking

Fully funded apprenticeships

Annual holiday entitlements

Pension enrollment

Qualifications

• Passionate with a willingness to learn.
• Positive attitude and ability to make guests smile.
• Genuinely friendly and caring.

Responsibilities

• Provide night-hour assistance, luggage handling, and package deliveries.
• Respond to guest queries promptly and efficiently.
• Support Night Management with fire safety procedures.

Skills

Customer Service

Teamwork

Time Management

Organizational Skills

Resilience

Creativity

Job description

Would you like to work for a company that offers:

• £250, up to £1000 cash incentives when referring a friend to join our team - T&C’s apply
• Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards for your hard work include:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / free use of leisure facilities – “Hotel specific”
• Free car parking – “Hotel specific”
• Discounted stays in our hotels or free stays as part of rewards & recognition incentives
• Opportunities for personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual holiday entitlements including Bank Holidays
• Option to buy additional holiday entitlements
• Pension enrollment

Does the following describe you?

• Passionate with a willingness to learn
• Positive attitude and ability to make guests smile
• Genuinely friendly and caring
• Enjoys teamwork and can work independently
• Ambitious and hardworking
• Maintains high standards and follows Brand Standards
• Good organizational and time management skills
• Resilient, creative, able to multitask and work under pressure
• Available to work evenings and weekends
• Committed to delivering exceptional customer experiences
• Interested in the Night Porter role and have the necessary skills and experience? Then what’s stopping you?

Klarent Hospitality is recruiting a Night Porter

We provide excellent opportunities for growth and development within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on rewarding and recognizing our staff’s hard work, commitment, and long service.

Klarent Hospitality operates branded hotels across the UK and Ireland, focusing on talent development and smart investments to drive performance and growth.

The Role:

• Provide night-hour assistance, including luggage handling and package deliveries, to create an exceptional guest experience from check-in to check-out.
• Respond to guest queries promptly and efficiently
• Assist guests with luggage and other requests
• Deliver mail, newspapers, and bills to rooms
• Maintain high customer service standards
• Collect room service and breakfast orders
• Support Night Management with fire safety procedures and emergency responses
• Participate in training and support the Night Team’s development
• Maintain knowledge of hotel products, services, pricing, policies, and local area
• Support other departments as needed