Night Porter

Caledonian Leisure Ltd; Callander; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a part-time role as a Night Porter with Caledonian Leisure Ltd in the scenic town of Callander. This position requires excellent customer service and the ability to work independently during night shifts. Become part of a friendly team and enjoy employee benefits such as discounts and possible live-in accommodation.

Benefits

Significant employee discounts

Company pension

Possible Live-in accommodation

Free staff parking

Qualifications

• Excellent customer service skills required.
• Ability to work a flexible shift pattern.
• Previous experience working nights desirable.

Responsibilities

• Handle guests’ enquiries and coordinate services.
• Close daily business and prepare property for the next day.
• Demonstrate a high level of customer service at all times.

Skills

Customer Service

Self-motivation

Communication

Teamwork

Job description

Night Porter

The Caledonian Hotel Collection is delighted to announce that we are currently recruiting a reliable and friendly part time Night Porter to join our team in Callander, one of Scotland’s most picturesque and historic locations. Following our recent acquisition of The Caledonian Thistle Hotel (formerly known as The Dreadnought) at the gateway to the Scottish Highlands, we are excitedly refurbishing the property ahead of its reopening this July. This is a fantastic opportunity to be part of an iconic hotel’s new chapter and help us create unforgettable experiences for our guests.

This year-round role is perfect for someone who enjoys working independently, takes pride in delivering great service, and wants to be part of a welcoming team in the heart of beautiful Callander.

Key Job Responsibilities

• Handle any guests’ enquiries, incidents and coordinate services where required in conjunction with the Manager.
• Following company control procedures in accordance with the internal audit requirements.
• Confidently know all emergency procedures, have full knowledge of fire procedures.
• Work in conjunction with the wider Front Office department to ensure all night’s objectives are fulfilled.
• Close daily business, clean, maintain, secure property, and prepare for new day.
• Aid other departments while on shift – bar or restaurant if necessary.
• Always demonstrate a high level of customer service.

About you

• Have excellent customer service skills.
• Demonstrate a can-do attitude.
• Demonstrate self-motivation and ability to work in a fast-paced work environment.
• Have excellent communication skills with a collaborative approach to colleagues and customers.
• Ability to work in a team.
• Ability to work a flexible shift pattern.
• Previous experience working nights desirable.

Benefits

• Significant employee discounts on companies own holiday products.
• Company pension
• Possible Live-in accommodation
• Free staff parking – hotel specific

About us

The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK.

At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success.

We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals.

Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.

Diversity & Inclusion

We actively promote a culture of diversity and inclusion, fostering an environment where every individual’s unique perspective and talent is valued and respected.