Night Porter

thewesterwoodhotel; Glasgow; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Free gym membership

Golf discounts

Staff discounts across QHotels

Family & Friends discounts

Training & qualifications support

Learning & development

Employee Assistance Programme

Refer a friend scheme

Free parking

Green Tourism Bronze

Job summary

Glasgow Westerwood Hotel, Spa & Golf Resort in Cumbernauld near Glasgow is seeking a night receptionist to greet guests, manage late check-ins/outs and respond to enquiries with friendliness and professionalism.

You should have a courteous, can-do attitude, the ability to work with minimal supervision and a passion for delivering exceptional guest service. The role offers a supportive team, staff discounts across The QHotels Collection, free parking and ongoing training opportunities.

Qualifications

• Ability to work with minimum supervision.
• Passion for delivering exceptional guest service.
• Courteous and pleasant attitude.
• Conflict resolution experience.

Responsibilities

• Manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Skills

Guest service

Conflict resolution

Communication

Hospitality experience

Job description

Are you a night owl?

Do you thrive on delivering outstanding customer service?

The important stuff:

Free health club membership (T&Cs apply)
Discounts across golf including membership, guest rates, green fees, buggies and clothing
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development available
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND……much, much more!

What will I do?

You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

Ability to work with minimumsupervision
Passion for delivering exceptional guest service
Courteous and pleasant attitude
Conflict resolution experience

Curious to find out more?

Glasgow Westerwood Hotel, Spa & Golf Resort is just outside Glasgow in Cumbernauld and is a 4*, 148-bedroom property. Our hotel has an 18-hole golf course, and the dining options include the Flemings restaurant, the Grill restaurant, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, tennis courts, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.