Night Porter

The Imperial Torquay - Reception; Torquay; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Service charge & tips

Perkbox benefits

Staff hotel discounts

Meals on duty

Job summary

The Imperial Torquay Night Porter role offers a unique chance to contribute to a historic seaside hotel while ensuring guest safety overnight. You will monitor the property, handle overnight guest inquiries, and provide a calm, welcoming presence during night shifts.

Experience in a similar role is preferred. We offer meals on duty, staff discounts across our hotels, service charge on top of pay, and opportunities for development within a supportive team culture.

Qualifications

• Experience in a similar role is preferred.
• You’ll keep the hotel and its guests safe overnight and perform nightly audits.
• You’ll answer guests' questions during the night and ensure a smooth handover to day staff.

Responsibilities

• Keep the hotel and all guests safe overnight.
• Respond to overnight guest inquiries and maintain security.
• Handover with day staff to communicate events from the night shift.
• Assist with setting up breakfast area for staff and guests.

Job description

Location:The Imperial Torquay is a magnificent 19th Century 152-bedroom Victorian four-star hotel, and offers breath taking sea views, plus a host of leisure facilities, making it fun and picturesque location to work in.
Just a short walk from the main train station and town centre, the hotel is really accessible for our employees.
Some staff car parking is available on site, as is free use of all the hotel's leisure facilities, including our gym and swimming pools.

Come and join our team as a Night Porter and let your passion and personality shine

Our culture is important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.

As a Night Porter you will keep the hotel and its guests safe overnight.

Experience in a similar role is preferred.

Check out some of the key points about the role:

• Keeping the hotel and all of our guests safe overnight.
• Compliance is important, meaning you’ll keep on top of the nightly audits.
• You’ll answer any questions our guests may have overnight.
• A handover is very important, so that our day staff know what happened overnight.
• We’re all responsible for keeping the hotel looking perfect for our guests, so a little tidying overnight is essential.
• You’ll help the restaurant team, by getting the restaurant laid for breakfast.

Work/life, or as it should be called life/work balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.

To say thank you, we have many perks:

• Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station - to see the whole group, take a look herewww.brownswordhotels.co.uk

If you're the type of person that likes to learn and share the wisdom, get in touch

Compensation: To be discussed