Night Porter

Daish's Holidays; Bournemouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as a Night Porter with a family-run holiday operator known for its excellent customer service. This role is perfect for those seeking stable, year-round employment in a fun and inclusive environment. You'll be responsible for maintaining the security of the hotel during the night, ensuring guests have a comfortable stay, and providing a welcoming service. With a commitment to employee wellbeing, this company offers a supportive environment, including an extra paid day off for your birthday. Join a rapidly growing team and be part of a company that values clean, comfortable accommodation and great service.

Benefits

Extra paid day off for birthday

Flexible working hours

Financial assistance package

Supportive mental wellbeing package

Referral bonus

Qualifications

• Strong customer service skills to ensure a superb experience for guests.
• Knowledge of emergency procedures and health & safety policies.

Responsibilities

• Maintain security of the building during night hours with regular walk rounds.
• Assist guests with requests and ensure a comfortable stay.

Skills

Customer Service

Security Awareness

Health & Safety Knowledge

Emergency Procedures

Job description

Join us for a new and exciting career with Daish’s Holidays as our Night Porter! If you want career progression or stable all year-round employment then Daish’s is the perfect fit for you.

We offer a fun and inclusive working environment at £11.75 per hour after a 3-month probation period. You also get £50 once you have completed basic Daish's training and if you refer a friend, you'll split £100!

Hours include weekends and bank holidays. A typical night porter shift will start at 11pm and finish at 7am.

Daish's Hotels are flexible employers and strive to facilitate a healthy work-life balance for Daish's employees. We provide every employee with a supportive mental wellbeing and financial assistance package. We even give you an extra paid day off for your birthday.

The role of the Night Porter is generally about the security of the building while most of our guests are asleep. A friendly, welcoming, and efficient service from our reception is our aim, and you will continue the good work carried out by the daytime receptionists.

Qualities and skills you can bring to the night shift:

1. Undertake front of house duties, including meeting, greeting, and attending to the needs of guests to ensure a superb customer service experience.
2. Ensure the security of the building is maintained through the quiet hours, as directed by the hotel management. Usually done by regular walk rounds and recording the action in a log.
3. Deal with guest requests to assist in a comfortable stay.
4. Be fully conversant with the procedures in case of an emergency, covering the procedure for guests being taken ill, fire safety, and working alone.
5. Be aware of company Health & Safety policy in your workplace and assist others to help maintain a safe working environment, including the “buddy” contact process.
6. Assist guests with luggage if necessary.

A little bit about us….

We are Daish’s Holidays, a fast-growing family-run holiday operator with 12 stunning hotels across the UK and a fleet of our own luxury coaches. We continue to grow at a rapid rate with many exciting opportunities on the horizon for our fantastic teams. Our core values lay at the heart of what we do: Clean and Comfortable Accommodation, Good Food, Great Entertainment, and Friendly Service.

The company is one of the industry leaders in providing the best value for money holidays in the market, routinely winning awards for customer service excellence. Six of our hotels have won Tripadvisor Travellers’ Choice Awards for 2023, and we have recently been nominated in the 2023 British Travel Awards for the Best Company for UK Coach/Touring Holidays Award!