Night Porter

Hilton Belfast; Belfast; On-site; GBP 26,000; Full time

Job summary

Join a dynamic team as a Night Porter in an exciting hospitality environment! This role offers the chance to provide exceptional service and support guests during the night while working in a fast-paced setting. You'll be responsible for ensuring guest satisfaction, conducting safety checks, and assisting in hotel operations. With a focus on personal development and a range of benefits, this position is perfect for those passionate about hospitality. Enjoy a supportive team atmosphere and opportunities for growth within a company that values diversity and sustainability.

Benefits

Worldwide employee discounts at Hilton Hotels

Hotel discounts across Axiom Hospitality hotels

28 days holiday, increasing to 33 days

Discounts across retail and restaurants

Employee Assistance Line for Mental Health

Wagestream Financial Wellbeing platform

Yearly complimentary Axiom Xcape stayover

Training and promotion opportunities

Referral bonus for new team members

Free meals while on shift

Qualifications

• Passion for the hospitality industry and excellent customer service skills.
• Ability to work independently and in a team, with a flexible approach.

Responsibilities

• Provide excellent service to guests and maintain high service standards.
• Assist in hotel operations at night and conduct safety checks.

Skills

Customer Service

Communication Skills

Attention to Detail

Teamwork

Independence

Education

Experience in Hospitality

Job description

Job Description

Salary - 25,482.50

We are currently recruiting for a Night Porter to join our Truly Talented team.

Reporting directly to the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

What we offer

• £25,482.50 per annum
• Permanent, full-time contract (40hrs per week) working 4/5 days per week, Monday to Sunday

Your role

As a Night Porter, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards during the night.

You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

You'll work in a busy and hardworking team environment, where you'll continually learn and develop.

Responsibilities of a Night Porter will include but are not limited to:

• To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
• To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained;
• Assist in the general running of the hotel at night and support other departments in setting up for the next day;
• To continuously improve the quality of the hotel's services;
• To undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after;
• To be confident in all aspects of guest relations, receiving and recognising all guests, including those who require special attention;
• To promote the company values and behaviours at all times.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed

• Truly passionate about the Hospitality Industry;
• Previous experience as a receptionist is preferred but not necessary;
• Ability to understand our guests' needs to create exceptional service experiences, that result in lasting memories;
• Excellent personal presentation;
• Ability to function independently with a minimum of supervision;
• You are a night owl, comfortable working during the night time;
• Excellent communication skills, the ability to communicate verbally and in writing;
• To be an enthusiastic team player with a flexible approach.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Benefits

• Worldwide employee discounts at Hilton Hotels through Go Hilton program;
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 20 years and more!

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods.