Night Porter

TN United Kingdom; Saintfield; On-site; GBP 20,000 - 30,000; Full time

Job summary

An independent hotel in Northern Ireland is seeking a dedicated Night Porter to join their vibrant team. This role is crucial for maintaining security and high standards of service throughout the night. The ideal candidate will be responsible for overseeing the reception area, assisting guests, and ensuring the hotel meets its health and safety standards. With a focus on customer satisfaction, this position offers a unique opportunity to work in a dynamic environment where no two days are the same. Join a team that values flexibility, responsibility, and a positive attitude in a beautiful countryside setting.

Benefits

Free access to fitness classes

Discounts throughout the hotel

Access to swimming pool

Pampering at health and beauty facilities

Qualifications

• Previous experience in a similar role is preferred.
• Good level of English is essential.

Responsibilities

• Ensure high standards of customer service and cleanliness.
• Maintain health and safety policies and procedures.
• Handle customer complaints and requests effectively.

Skills

Relationship Management

Customer Service

Hospitality

People Skills

Education

High School Diploma

Job description

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La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.

There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.

Working in hospitality is vibrant, flexible, and no two days are ever the same!

We have an exciting new role to join our growing team.

We are looking for a Night Porter to ensure the security of the hotel as a whole. To ensure the expected high standards of customer service, health & safety, cleanliness and hygiene is maintained in the hotel as a whole. To assist guests and attend to their needs, cleaning duties as laid out by management.

About The Role

Main tasks and duties

· To maintain and adhere to company’s health and safety policies;

· To ensure facilities hygiene standards are maintained;

· To maintain and operate reception area to hotel standards;

· To ensure operation of the switchboard, dealing with all customer and telephone enquiries;

· To make periodic checks in all areas of the building throughout the night;

· To serve residents drinks from the night bar as requested;

· To ensure all residents receipts are attached to their bill;

· To complete the night audit as directed by management;

· To complete the back up of the hotel systems as directed;

· To collect guests newspapers as requested;

· To ensure all closing procedures and security are adhered to for the protection of staff and property and customers as a whole;

· To promote and sell the hotel and its products with a friendly and helpful manner;

· To deal and handle with customer complaints and requests;

· To maintain a high standard of personal hygiene and appearance;

· To attend training courses as and when necessary;

· To ensure effective communication to management and peers;

· To ensure correct set-up of the hotel for business next day as directed by management;

· To ensure that due care is taken for the health and safety of yourself, other employees, residents, members and any other persons on the premises;

· Report and where appropriate take action on any incident, fire, loss or damage;

· To report all maintenance issues and take appropriate action;

· Any other duties and responsibilities as requested by the management.

Skills Needed

Relationship, Servicing, Hospitality, People

Job Description

La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.

There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.

Working in hospitality is vibrant, flexible, and no two days are ever the same!

We have an exciting new role to join our growing team.

We are looking for a Night Porter to ensure the security of the hotel as a whole. To ensure the expected high standards of customer service, health & safety, cleanliness and hygiene is maintained in the hotel as a whole. To assist guests and attend to their needs, cleaning duties as laid out by management.

About The Role

Main tasks and duties

· To maintain and adhere to company’s health and safety policies;

· To ensure facilities hygiene standards are maintained;

· To maintain and operate reception area to hotel standards;

· To ensure operation of the switchboard, dealing with all customer and telephone enquiries;

· To make periodic checks in all areas of the building throughout the night;

· To serve residents drinks from the night bar as requested;

· To ensure all residents receipts are attached to their bill;

· To complete the night audit as directed by management;

· To complete the back up of the hotel systems as directed;

· To collect guests newspapers as requested;

· To ensure all closing procedures and security are adhered to for the protection of staff and property and customers as a whole;

· To promote and sell the hotel and its products with a friendly and helpful manner;

· To deal and handle with customer complaints and requests;

· To maintain a high standard of personal hygiene and appearance;

· To attend training courses as and when necessary;

· To ensure effective communication to management and peers;

· To ensure correct set-up of the hotel for business next day as directed by management;

· To ensure that due care is taken for the health and safety of yourself, other employees, residents, members and any other persons on the premises;

· Report and where appropriate take action on any incident, fire, loss or damage;

· To report all maintenance issues and take appropriate action;

· Any other duties and responsibilities as requested by the management.

Skills Needed

Relationship, Servicing, Hospitality, People

About The Company

La Mon Hotel & Country Club is the perfect destination, either to relax and unwind or for a ‘Staycation’, to explore the countless attractions Northern Ireland has to offer.

With its countryside location and picturesque landscaped grounds, yet only 15 minutes from Belfast city centre, La Mon Hotel & Country Club offers the best of all worlds, without compromise. Its four-star luxury accommodation, Country Club, pampering at Odessi Health & Beauty, and La Mon Hair Studio, combine to make relaxing effortless, as it should be.

Wonderful dining options are available, and whether you choose the romantic setting of The Mill, or the more relaxed atmosphere of Charlie’s Bistro & Lounge, the local produce is freshly prepared by our talented chefs.

Company Culture

La Mon Country Club is a superb facility for the enjoyment of our hotel guests, together with our members, who receive the additional benefits of free access to fitness classes and discounts throughout La Mon Hotel & Country Club. We offer a variety of options for working out, relaxing, or just pure pampering, to suit your every need.

With its 15-metre Swimming Pool, two Gyms, and Tennis Court, there are ample ways to exercise. The Jacuzzi, Sauna, and Steam Room provide superb ways to relax. Odessi Health & Beauty and La Mon Hair Studio can offer pampering aplenty, for that pristine finish.

Desired Criteria

• Previous experience in a similar role is preferred

Required Criteria

• The right to live and work in the UK
• A good level of English is essential
• Highly responsible & reliable
• A positive and friendly attitude

Closing DateMonday 19th May, 2025