Night Porter

Scape Australia Management Pty; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team at a leading accommodation provider in London, where you will play a vital role in enhancing the living experience for students. As a Night Porter, you will be responsible for providing excellent customer service, ensuring security, and maintaining the cleanliness of the facilities. With opportunities for career progression and a supportive work environment, this role is perfect for individuals who are organized, enthusiastic, and dedicated to delivering exceptional service. Enjoy a range of employee benefits including access to onsite gyms, increased holiday allowance, and team socials, making this an exciting opportunity to grow your career.

Benefits

Onsite Gym

Employee Assistance Programme

Employee of the Month Awards

Annual Performance Awards

Cycle to Work Scheme

Increasing Holiday Allowance

Long Service Award

Maternity Benefits

Paternity Benefits

Team Socials

Qualifications

• Experience in customer service roles with a passion for helping others.
• Ability to handle complaints professionally and compassionately.

Responsibilities

• Provide a friendly welcome to students and guests.
• Ensure building security and assist with housekeeping tasks.
• Report incidents and manage enquiries effectively.

Skills

Customer Service

Communication Skills

Organizational Skills

Microsoft Office

Teamwork

Flexibility

Job description

Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience, don't hesitate to apply today. We look forward to receiving your CV.

Scape Hammersmith

Opening soon, Scape Hammersmith will be a fantastic place to work and ‘change the game’ helping us give our residents an amazing living experience in West London.

Our team of Receptionists, Night Porters, Housekeepers, and Maintenance Operatives will support our residents 24/7 delivering excellent customer service, keeping our spaces safe, clean and well maintained ensuring our residents can enjoy their time with us. We are building a brand-new team and have full and part-time positions available.

Onboarding Requirements:All roles will require a satisfactory DBS check, 3 years of references and RTW in the UK.

Start Date:Monday 14 April 2025

Hours: Night shifts, 4 on / 4 off, 8pm - 7am

Your main responsibilities will include:

• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
• Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
• Assisting with the general upkeep of the building carrying out some general housekeeping tasks
• Raising maintenance requests for students and identifying general building maintenance
• Reporting incidents and accidents to your Line Manager
• Responding to and logging enquiries, working with your Residence Manager where needed
• Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries

Your key attributes:

• Organised, flexible and dedicated
• A professional phone, email and personal communications manner with a passion for excellent service
• Dependable, enthusiastic and works well within a team
• Competent with Microsoft Office and experienced with learning new systems
• Flexible in working locations, happy to work across Scape sites
• SIA Licence an advantage

Why work with us?

As a Scape Night Porter you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!

We have a range of employee benefits including:

• £150 for recommending a friend to Scape*
• Access to our onsite gyms
• Employee assistance programme (EAP)
• Employee of the month awards
• Annual exceptional performance awards
• Access to our Cycle to Work and Tech Scheme*
• Increasing holiday allowance*
• Long service award for our loyal employees
• Maternity + Paternity benefits*
• Career progression and development opportunities
• Overtime and the opportunity to work across Scape sites
• Enrolment onto the Scape Pension Scheme*
• Team socials!!

If this sounds like you and you want to hear more, forward your CV and contact details.