Night Porter

The Fearrington House; Bala; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading luxury country house hotel in Snowdonia seeks a Night Porter to ensure guest safety and security overnight. The role includes welcoming guests, managing calls, and maintaining a tidy environment. Candidates should be reliable, vigilant, and possess a background in security or night work. Opportunities for growth within the expanding team are available.

Benefits

Onsite parking

Generous employee discounts

Share of monthly gratuities

Qualifications

• Background in security or night work is advantageous.
• High standard of personal grooming required.
• Thoroughness and positive attitude essential.

Responsibilities

• Provide a vigilant and discreet Front of House presence overnight.
• Maintain calmness and professionalism.
• Carry out regular patrols of the building.

Skills

Vigilance

Reliability

Initiative

Attention to Detail

Job description

Company Description

One of the UK's leading Five Red Star country house hotels, Palé Hall is a destination for luxury and culinary indulgence. Situated at the Snowdonia National Park, this historic Victorian mansion features eighteen bedrooms and suites, along with four charming garden suites within the estate grounds. With plans for significant investment and growth over the coming months, this is an exciting place to be!

We are strengthening our Nights team with an additional Night Porter to work three shifts per week on a weekly rota basis. Reporting to the Guest Relations Manager and Head of Concierge, this role is crucial in ensuring the safety and security of the building and our guests during the night hours. Full training will be provided, and candidates with a security background will be preferred. Reliability, vigilance, initiative, and the ability to react swiftly and effectively to issues are essential qualities.

With expansion plans and new outlets, there are opportunities for the right candidates to grow and develop with us.

Palé Hall offers a supportive and rewarding working environment in a scenic rural setting, where everyone is encouraged to reach their full potential within a friendly team.

Candidates must have the right to live and work in the UK and be confident in commuting to the hotel during shift hours from 10pm to 7am.

Job Description

To provide a vigilant and discreet Front of House presence overnight, maintaining calmness and professionalism.

To be fully aware of the overnight house count of guests, staff, and visitors for safety and evacuation purposes.

To take a detailed handover from the late receptionist and Duty Manager at the start of the shift and communicate any relevant information to the early receptionist the following morning, including guest requirements and any issues or feedback.

To answer internal and external calls throughout the night via the main switchboard or mobile phone.

To personally welcome late-arriving guests, assist with luggage and valet parking, and ensure their comfort.

To fulfill Room Service orders from the night menu, familiar with the dishes and ingredients.

To carry out regular patrols of the building, ensuring security of doors and windows, and noting any maintenance needs or procedural improvements.

To be familiar with fire alarm panels, reading displays, and procedures for alarm management.

To keep guest areas tidy and welcoming during the night, including clearing tables and maintaining fires.

To close lounges after guest departure, switching off lights, extinguishing fires, and locking doors.

To perform cleaning duties as outlined in the key tasks sheet.

To monitor and maintain open fires, ensuring they are fully extinguished and prepared for the next day.

To check bedrooms for safety, ensuring lights are off and windows are closed.

Qualifications

A background in security or night work is advantageous.

A high standard of personal grooming is required.

Thoroughness, vigilance, attention to detail, and a positive attitude are essential.

Additional Information

Onsite parking

Generous employee discounts

Share of monthly gratuities