Night Operations & Guest Care Specialist

Heartwood Collection; Lewes; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Employee Assistance Program with Hosp​

Instant pay access via EarlyPay

Enhanced Maternity & Paternity leave

Up to £1,500 Referral Bonus

50% off food at Heartwood Inns / Br/Bl

Birthday gift and Long Service Recogn|

Discounts via Reward Gateway

Cycle to Work Scheme

Job summary

Heartwood Collection in Lewes, United Kingdom, is looking for a Night Porter to safeguard guests and oversee overnight operations. You’ll support the Night Manager, handle late check-ins, and ensure health and safety standards are met, while maintaining public areas and assisting with early breakfasts.

This role suits a reliable, detail‑oriented professional with 1–2 years’ experience in hospitality, capable of working alone during night shifts and learning our audit systems and procedures.

Qualifications

• 1-2 years of experience as a Night Porter or Auditor in hospitality.
• Proven ability to work independently during night shifts.
• Strong organisational skills and attention to safety checks.
• Reliable and responsible with keen eye for details.

Responsibilities

• Assist the Night Manager in ensuring guest safety and smooth overnight operations.
• Perform cleaning duties and maintain property standards.
• Handle late check-ins, early check-outs, and reservation checks.
• Support night audits, including fire, health & safety, and security checks.
• Prepare for breakfast service and provide shift handovers.
• Follow emergency procedures, including fire evacuations.
• You're responsible, reliable, and have a keen eye for details.
• Well-organised and able to learn systems and audits for overnight.
• Have the ability to work alone when night managers are off.

Skills

Attention to detail

Ability to work alone

Customer service orientation

Job description

Heartwood Collection in Lewes, United Kingdom, is looking for a Night Porter to safeguard guests and oversee overnight operations. You’ll support the Night Manager, handle late check-ins, and ensure health and safety standards are met, while maintaining public areas and assisting with early breakfasts.

This role suits a reliable, detail‑oriented professional with 1–2 years’ experience in hospitality, capable of working alone during night shifts and learning our audit systems and procedures.