Night Manager — Overnight Operations Lead

Front Of House; Greater London; Presencial; GBP 32.000 - 39.000; Tempo integral

Benefícios oferecidos por esta vaga

Pension with company contributions

50% discount in all our restaurants

Team member and Friends & Family rates

Complimentary stay after probation

IHG Employee rate across 6000 hotels

Healthcare cash plan

Interest-free season ticket loan

Employee Assistance Programme – 24/7

World-class development programmes

Bike to work scheme

Free meals on duty

Resumo da vaga

Hotel Indigo K West Shepherd’s Bush seeks a proactive Night Manager to lead the overnight operation, ensure guest safety, and maintain high standards while the city sleeps. You’ll oversee night audits, support late arrivals, and coordinate with security to keep the property running smoothly.

This 4-on-4-off, 12-hour shift role offers a clear path for those who value calm control, strong team leadership, and exceptional guest service in a vibrant West London setting.

Qualificações

• Experience in Front Office or Duty Management roles in a hotel.
• Strong leadership, safety focus, and guest service instincts.
• Familiarity with Opera Cloud or similar hotel management systems and night audit procedures.

Responsabilidades

• Lead the overnight operation of the hotel and ensure smooth transitions between shifts.
• Support guests with late check-ins/outs, VIP arrivals, and requests with warmth and professionalism.
• Oversee the night audit process and daily financial reports, ensuring accuracy and compliance.
• Be the overnight anchor and senior point of contact for emergencies and escalations.
• Perform room checks, public area inspections, and health and safety rounds to maintain standards.
• Monitor and respond to guest feedback and reviews to drive loyalty and satisfaction.

Conhecimentos

Front Office experience

Duty Management

Guest service

Opera Cloud

Night audit

Ferramentas

Opera Cloud

Descrição da vaga

Hotel Indigo K West Shepherd’s Bush seeks a proactive Night Manager to lead the overnight operation, ensure guest safety, and maintain high standards while the city sleeps. You’ll oversee night audits, support late arrivals, and coordinate with security to keep the property running smoothly.

This 4-on-4-off, 12-hour shift role offers a clear path for those who value calm control, strong team leadership, and exceptional guest service in a vibrant West London setting.