Night Manager

Front Of House; Greater London; Presencial; GBP 32.000 - 39.000; Tempo integral

Benefícios oferecidos por esta vaga

Pension with company contributions

50% discount in all our restaurants

Team member and Friends & Family rates

Complimentary stay after probation

IHG Employee rate across 6000 hotels

Healthcare cash plan

Interest-free season ticket loan

Employee Assistance Programme – 24/7

World-class development programmes

Bike to work scheme

Free meals on duty

Resumo da vaga

Hotel Indigo K West Shepherd’s Bush seeks a proactive Night Manager to lead the overnight operation, ensure guest safety, and maintain high standards while the city sleeps. You’ll oversee night audits, support late arrivals, and coordinate with security to keep the property running smoothly.

This 4-on-4-off, 12-hour shift role offers a clear path for those who value calm control, strong team leadership, and exceptional guest service in a vibrant West London setting.

Qualificações

• Experience in Front Office or Duty Management roles in a hotel.
• Strong leadership, safety focus, and guest service instincts.
• Familiarity with Opera Cloud or similar hotel management systems and night audit procedures.

Responsabilidades

• Lead the overnight operation of the hotel and ensure smooth transitions between shifts.
• Support guests with late check-ins/outs, VIP arrivals, and requests with warmth and professionalism.
• Oversee the night audit process and daily financial reports, ensuring accuracy and compliance.
• Be the overnight anchor and senior point of contact for emergencies and escalations.
• Perform room checks, public area inspections, and health and safety rounds to maintain standards.
• Monitor and respond to guest feedback and reviews to drive loyalty and satisfaction.

Conhecimentos

Front Office experience

Duty Management

Guest service

Opera Cloud

Night audit

Ferramentas

Opera Cloud

Descrição da vaga

Keep the heart of the hotel beating, while the citysleeps.

At Hotel Indigo K WestShepherd’s Bush, we don’t stop when the sun goes down, and neither does ourcommitment to exceptional guest experiences. We’re looking for a proactive andprofessional Night Manager to lead the overnight operation of our hotel,ensuring seamless service, safety, and satisfaction for our guests and teamalike. If you thrive in calm control while the world sleeps, this is your timeto shine.

What’sOur Story?

Hotel Indigo is inspired by the spirit of theneighbourhood and for us that means bold creativity, effortless hospitality,and a rhythm that doesn’t skip a beat. Our team makes that magic happen 24/7.As Night Manager, you’ll be the go-to leader overnight, providing a safe andwelcoming presence while keeping everything running smoothly behind the scenes.

Here’s what you can look forward to as our NightManager:

Annualsalary: £35,000

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatmentsacross our properties
• Team member and Friends & Family rates acrossour properties
• Complimentary stay after passing probation
• IHGEmployee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Healthcare cash plan
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP,mental health support, and wellbeing
• World-class development programmes and growthopportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make yourvoice heard and celebrate success

A Night in Your Neighbourhood

• Lead thenight: Oversee the safe andefficient overnight operation of the hotel, ensuring smooth transitions betweenday and night shifts and maintaining standards across all areas.
• Support theguests: Handle late check-ins,early check-outs, VIP arrivals, luggage support, special requests, and anyunexpected issues, always with warmth and professionalism.
• Manage theaudit: Oversee the night auditprocess and daily financial reports, ensuring accuracy in billing, cashhandling, and compliance.
• Be theovernight anchor: Act as the senior contactfor any emergencies, team needs, or guest escalations, coordinating withsecurity and other departments as needed.
• Ensurestandards: Perform room checks,public area inspections, and health and safety walk rounds to maintain guest satisfactionand operational excellence.
• Handlefeedback: Monitor and respond toguest feedback and reviews, turning overnight impressions into lasting loyalty.
• Own thedetails: Maintain accurate guestprofiles, logbooks, handovers, and internal reports to support a seamless guestjourney across all shifts.

You will be required towork a 4 on 4 off shift pattern on 12 hour shifts.

What’sYour Story?

You’re calm, confident, and solutions-focused;especially when others are sleeping. You’ll thrive in this Night Manager roleif you bring:

• Experience in Front Office or Duty Managementroles in a hotel environment
• A natural sense of responsibility, safety, andleadership
• Strong guest service instincts andproblem-solving skills
• Working knowledge of Opera Cloud (or similarhotel management systems)
• Familiarity with night audit procedures andfinancial reporting
• Excellent communication, organisation, andmultitasking skills
• Understanding of health & safety, fireprocedures, and emergency protocols
• Flexibility to work nights, weekends, andpublic holidays as part of a rotating roster

If you’re ready to lead the overnight experienceand help our hotel rest easy knowing it’s in safe hands, we want to hear yourstory. Join us as Night Manager at Hotel Indigo K West Shepherd’s Bush,and be the steady presence that keeps everything on track, even in the quiethours.

All applicants must already have the rights to work in the UK.