Night Manager — 4 On/4 Off, Lead Overnight Hospitality

Hotel Indigo; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension with company contributions

50% discount in all our restaurants &

Team member and Friends & Family rates

Complimentary stay after probation

IHG Employee rate across 6000 hotels

Healthcare cash plan

Interest-free season ticket loan

Employee Assistance Programme – 24/7

World-class development programmes

Bike to work scheme

Recommend a Friend incentive

Free meals on duty

Job summary

Hotel Indigo K West Shepherd’s Bush is seeking an experienced Night Manager to lead the overnight operation, ensuring safety, smooth transitions, and exceptional guest experiences throughout the night.

You’ll oversee late check-ins and early check-outs, manage the night audit, coordinate with security, and maintain high standards across all areas. A rotating 4 on 4 off 12-hour shift pattern applies.

Qualifications

• Experience in Front Office or Duty Management roles in a hotel environment.
• Strong guest service instincts and problem-solving skills.
• Working knowledge of Opera Cloud or similar hotel management systems.
• Familiarity with night audit procedures and financial reporting.
• Flexibility to work nights, weekends, and public holidays as part of a rotating roster.

Responsibilities

• Oversee the safe and efficient overnight operation of the hotel.
• Handle late check-ins, early check-outs, VIP arrivals, luggage support and special requests.
• Oversee the night audit process and daily financial reports.
• Act as the overnight anchor and coordinate with security and other departments during emergencies.
• Perform room checks, public area inspections, and health and safety walk rounds.

Skills

Front Office Experience

Duty Management

Leadership

Guest Service

Night Audit

Opera Cloud

Tools

Opera Cloud

Job description

Hotel Indigo K West Shepherd’s Bush is seeking an experienced Night Manager to lead the overnight operation, ensuring safety, smooth transitions, and exceptional guest experiences throughout the night.

You’ll oversee late check-ins and early check-outs, manage the night audit, coordinate with security, and maintain high standards across all areas. A rotating 4 on 4 off 12-hour shift pattern applies.