Night Manager – Luxury Country House Hotel

Trades Workforce Solutions; Ascot; On-site; GBP 34,000 - 38,000; Full time

Job summary

A prominent UK hotel in Ascot is looking for a Night Manager to oversee operations and enhance guest experiences. This involves managing the Front of House team and providing personalized services, especially to VIPs. Ideal candidates will have experience with Opera, a driving license, and a proactive attitude. The role offers competitive pay with a service charge, extensive benefits, and training opportunities. Join a team dedicated to excellence and guest satisfaction.

Benefits

Competitive salary with service charge

Training and development opportunities

Employee awards and incentives

Contributory pension scheme

Complimentary meals on duty

Cycle to work scheme

Life assurance cover

Online benefits and discounts

Qualifications

• Prior experience in a hotel management role is preferred.
• Experience in mentoring or training team members.
• Ability to provide high-quality guest services.

Responsibilities

• Oversee the operation of the Front of House team.
• Ensure guests have a seamless experience at all times.
• Provide personalized services to VIPs and international travelers.
• Create a positive working environment for the team.
• Embrace training and development opportunities.

Skills

Experience using Opera

Driving license

Attention to detail

Proactive approach

Job description

Nestled in the heart of Ascot, one of the UK's most beautiful country house hotels, is seeking a dedicated Night Manager. This role involves exceeding guest expectations and ensuring each visitor enjoys a memorable and exceptional stay.

You will have experience using Opera and have a driving license due to the location of the property.

You’ll be wondering what’s in it for you as the Night Manager…

• £34,000 per annum plus £3,500 to £4,000 service charge
• Working circa 42 hours per week, 4 on 4 off
• Working 12-hour shifts
• Typical working hours: 6:45pm to 7:15am
• Fantastic training and development opportunities
• Employee awards and incentives scheme
• Contributory pension scheme entitlement
• Online benefits and discounts
• Life assurance cover
• Complimentary meals on duty
• Cycle to work scheme

Responsibilities as the Night Manager…

• Overseeing the operation of the Front of House team and ensuring guests have a seamless experience no matter the time of night
• Providing a personalised experience for a wide variety of guests, including exclusive VIPs, celebrities, blue‑chip companies and international travellers
• Creating a positive working environment and mentoring your team to maintain the hotel's high standards of excellence throughout the night
• Embracing the hotel's excellent training and development opportunities
• Sharing your wealth of knowledge and expertise and providing high‑quality training

The hotel is looking for a warm and welcoming Night Manager who is committed to ensuring every guest feels genuinely welcomed and cared for, no matter the time of night! This position requires meticulous attention to detail and a proactive approach to serving exclusive VIPs and prestigious blue‑chip clients.

PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.

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