Night Manager: Guest Services & Night Audit Lead

Crowne Plaza London Ealing; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Reduced hotel room rates in IHG hotels worldwide for staff and family

Free meals and refreshments on duty

Social events and celebrations Calendar

Incremental holiday entitlement linked with length of service

Various employee recognition schemes

Excellent training and development opportunities

Uniform and dry cleaning

Job summary

Crowne Plaza London Ealing is looking for a Night Manager to oversee the Front Office operations, ensuring top-notch guest service and employee coordination. Responsibilities include managing team activities and conducting night audits, while also ensuring all areas of the hotel meet company standards.

The role comes with various benefits like reduced hotel room rates, free meals while on duty, social events, and training opportunities. We prioritize applicants eligible to live and work in the UK.

Responsibilities

• Co-ordinate the activities of all employees under his/her control ensuring that all areas are presented to the agreed standard.
• Prepare all conference and banqueting rooms in accordance with the weekly function sheets to the pre-determined standards set by the Company.
• Ensure that all store areas are in order and tidied on a regular basis, and that any guest property is stored securely.
• Ensure that all services to the guests as requested are carried out efficiently and on time and are properly recorded and charged.
• Ensure that all employees within the department carry out requests from Management and Reception as required by Hotel guests.
• Carry out Night Audit, ensuring any discrepancies are resolved or reported.
• Ensure that all food and drink served is presented in accordance with Food Hygiene Regulations as laid down in the Hotels Food Safety Policy.
• Ensure the security of the Hotel by completing security checks of the Hotel and grounds to the standard set by the Hotel.
• Be in constant liaison with Front Office.
• Train and develop team members and take ownership for the role.
• Checks billing instructions and guest credit for compliance with hotel credit policy and minimize room rebates.
• Assist Front office Manager to achieve departmental goals and objectives.
• Order and deliver newspapers to the guests room each morning.

Job description

Night Manager role involves working within our busy Front Office environment, ensuring our guests receive the highest level of service. This role is required to cover Duty Manager shifts.

Night Manager Role will include:

· To co-ordinate the activities of all employees under his/her control ensuring that all areas are presented to the agreed standard.

· To prepare all conference and banqueting rooms in accordance with the weekly function sheets to the pre-determined standards set by the Company.

· To ensure that all store areas are in order and tidied on a regular basis, and that any guest property is stored securely.

· To ensure that all services to the guests as requested are carried out efficiently and on time and are properly recorded and charged.

· To ensure that all employees within the department carry out requests from Management and Reception as required by Hotel guests.

· To carry out Night Audit, ensuring any discrepancies are resolved or reported.

· To ensure that all food and drink served is presented in accordance with Food Hygiene Regulations as laid down in the Hotels Food Safety Policy.

· To ensure the security of the Hotel by completing security checks of the Hotel and grounds to the standard set by the Hotel.

· To be in constant liaison with Front Office.

· Train and develop team members and take ownership for the role.

· Checks billing instructions and guest credit for compliance with hotel credit policy and minimize room rebates.

· To assist Front office Manager to achieve departmental goals and objectives.

· To order and deliver newspapers to the guests room each morning.

Some of our key benefits include:

• Reduced hotel room rates in IHG hotels worldwide for staff as well as friends and family members
• Free meals and refreshments on duty
• Social events and celebrations Calendar
• Incremental holiday entitlement linked with length of service
• Various employee recognition schemes such as employee of the month with other monetary incentives.
• Excellent training and development opportunities.
• Uniform and dry cleaning.

ABOUT US
Crowne Plaza London Ealing is a stylish, modern hotel located in West London with excellent transport links making it an ideal base for both business and leisure travelers to the country’s vibrant capital city. The 139 tastefully decorated bedrooms offer deluxe accommodation and some have views of the imposing arch of Wembley Stadium, which is next to Wembley Arena and the Wembley Designer Outlet. The hotel is also close to the iconic Ace Café, Park Royal and only four tube stops from Westfield Shopping Centre at Shepherds Bush. Access to Hanger Lane tube station on the Central Line is directly opposite the hotel and takes you to Central London (Oxford Circus) in approximately 26 minutes and directly through to Stratford in approximately 49 minutes.
In line with immigration legislation, we will only accept applications from candidates who are currently eligible to live and work in the UK. We are unable to apply for or transfer working visas for candidates.

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