Night Manager - Lead Night Audit & Guest Experience

RBH; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &.

An additional days leave for your生日

Enhanced Maternity, adoption & shared

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (earn £250 for 각

Flexible working arrangements

Wagestream - access to earned wages

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Night Manager for the Crowne Plaza London Docklands. The role focuses on guest safety, efficient night audit completion, and leading a small night team to ensure seamless operations.

You will act as the main point of contact for guests, coordinate with other departments, and manage overnight emergencies, all while maintaining clear handovers to the day team. This full-time position is based in East London.

Qualifications

• Previous experience in hospitality or finance roles, with an understanding of accounting principles.
• Strong attention to detail and accuracy, particularly in financial reconciliation.
• Good communication skills and the ability to handle guest enquiries professionally.
• Basic IT skills and familiarity with property management systems (PMS).
• Flexibility to work night shifts and the ability to remain focused and productive.

Responsibilities

• Safety and security of guests and completion of the night audit from 7pm to 7am.
• Manage a team, ensuring effectiveness, training and development.
• Main point of contact for in-house and external guest queries during the night.
• Liaise with all departments to ensure swift and efficient hotel communication.
• Prepare handover notes and record essential information for the day team.
• Handle emergencies overnight and coordinate with relevant departments.

Skills

Hospitality experience

Accounting principles

Attention to detail

Communication skills

PMS familiarity

Night shift flexibility

Job description

RBH Hospitality Management is seeking a Night Manager for the Crowne Plaza London Docklands. The role focuses on guest safety, efficient night audit completion, and leading a small night team to ensure seamless operations.

You will act as the main point of contact for guests, coordinate with other departments, and manage overnight emergencies, all while maintaining clear handovers to the day team. This full-time position is based in East London.