Reservations & Meetings Assistant

Crowne Plaza London Ealing; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Reduced hotel room rates

Free meals and refreshments

Employee recognition schemes

Excellent training and development opportunities

Job summary

Crowne Plaza London Ealing is seeking a Reservations & Meetings Assistant to enhance business through proactive selling and effective inquiry conversion. You will work closely with various teams to manage reservations and maximize profits according to hotel policy.

The ideal candidate should possess knowledge of commercial business in hotel management, and experience with the Opera PMS system. The position offers benefits like reduced hotel rates and training opportunities.

Qualifications

• Understanding of commercial business as it relates to hotel management.

Responsibilities

• Maximize profits through proactive selling and effective inquiry conversion.
• Be aware of competitor pricing and market segments.
• Ensure accurate reservations and coordinate with various teams.

Skills

Knowledge of hotel management

Experience with the Opera PMS system

Job description

We can offer you this opportunity in the role of Reservations & Meetings Assistant at the Crowne Plaza London Ealing.

You will be responsible for growing the business through proactive selling and effective conversion of inquiries while maximizing profits at all times and for responding to all incoming reservations and inquiries placed and ensure that all opportunities are maximized in line with Hotel policy and controls as established by the Reservations & Meetings Manager/Revenue Manager in order to maximize room sales.

Responsibilities

• To be fully aware of room sales, market segments, average room rates, occupancy and yield management strategies.
• To be aware of competitor pricing and business levels.
• To demonstrate high levels of product knowledge.
• To implement, maintain and continue to improve departmental operating standards.
• To work closely with Meetings & Events, Reception and Accounts teams in order to ensure accurate accounts are raised for revenue generated.
• To positively approach sales opportunities in order to maximize sales revenue exceed budgeted targets for the department.
• To be actively involved with and suggest promotional opportunities to enhance sales. This should include planning, implementation and review of promotions together with involvement in the hotels’ sales and marketing plan.
• To ensure reservations for rooms are accurate. Maximize conversion of inquiries, develop existing and secure new business.
• To liaise closely with the Hotel’s various affiliated bodies and 3rd party Web sites and ensure business opportunities are maximized.
• To ensure the timely and accurate distribution of all administrative and statistical reports and information as required by the Company.

Qualifications

• Knowledge of commercial business, especially as it relates to hotel management
• Experience with the Opera PMS system

Benefits

• Reduced hotel room rates in IHG hotels worldwide for staff as well as friends and family members.
• Free meals and refreshments on duty.
• Social events and celebrations calendar.
• Incremental holiday entitlement linked with length of service.
• Various employee recognition schemes such as employee of the month with other monetary incentives.
• Excellent training and development opportunities.

In line with immigration legislation, we will only accept applications from candidates who are currently eligible to live and work in the UK. We are unable to apply for or transfer working visas for candidates.