Night Manager

Accor Hotels; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Accor Hotels as a Night Manager in Manchester, where you will ensure exceptional guest experiences and manage hotel operations. This role requires strong customer service skills and the ability to handle varied shifts. Be part of a dynamic team in a leading hospitality environment with opportunities for growth.

Benefits

Global discounts on accommodation and F&B

Opportunities for career growth

Supportive work environment

Qualifications

• Experience in customer service with a bright attitude.
• Availability for varied shifts including nights and weekends.
• Hands-on problem-solving skills.

Responsibilities

• Manage operational departments and guest satisfaction.
• Oversee check-in/check-out procedures and health/safety protocols.
• Lead the Front Office team and ensure high service standards.

Skills

Customer Service

Communication

Problem-Solving

Education

Senior First Aid Certificate

QLD RSA and RMLV certifications

Tools

Opera Cloud

Microsoft Word

Microsoft Outlook

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneering leader in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be truly yourself. It is a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel, in other hospitality environments, in your country, or anywhere in the world!

You will enjoy exclusive benefits specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable, and impactful experiences for your guests, colleagues, and our planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Pullman & Mercure King George Square is a vibrant 438-room twin-towered hotel serving leisure and business travelers. Located opposite King George Square and City Hall, in the heart of Brisbane CBD, it features large conference spaces, including 2 ballrooms, and popular venues like Goldfinch Restaurant, Street Cafe, Sixteen Antlers Rooftop Bar, KG Bar, and an Executive Lounge.

Life with us is about passion, curiosity, and performance. If you can do that, this opportunity is limitless! As an experienced Business Development Manager, you will join our esteemed team and elevate our brand to new heights.

Job Description

Reporting directly to the Front Office Manager and regularly interacting with the Hotel Manager, your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Night Manager, your tasks and responsibilities will include, but are not limited to:

1. Assist with managing all operational departments
2. Manage rosters, costings, and forecasting
3. Develop the professional skills of the Front Office All Rounders, Night Audit, and Night Supervisor teams to ensure strong succession planning
4. Engage in and manage guest satisfaction
5. Oversee check-in and check-out procedures, ensuring all protocols are followed
6. Assist in all hotel areas to prevent issues, including Food & Beverage operations
7. Respond promptly to guest requests, leading by example with proactive and resourceful service
8. Ensure the health and safety of all patrons, guests, and staff
9. Oversee the entire guest experience from reservation to departure

Your natural bright and bubbly customer service style that surprises our guests sets you apart. You are confident, approachable, and capable of managing multiple tasks efficiently.

You are adaptable, organized, and able to handle varied shifts, including early mornings, late evenings, weekends, overnight shifts, and public holidays as required.

Qualifications

Your ability to deliver exceptional customer service with a bright and bubbly attitude distinguishes you. You are confident, approachable, and capable of initiating conversations easily.

• Experience with Opera Cloud, Microsoft Word, and Outlook
• Senior First Aid Certificate
• QLD RSA and RMLV certifications are highly regarded
• Open manual driver’s license
• Hands-on problem-solving skills
• Exceptional communication skills

Availability to work varied shifts, including early mornings, late evenings, weekends, overnight, and public holidays, is required.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent. We offer reasonable adjustments during the recruitment process if needed.

Benefits Your Way:

• Access to Accor team benefits, including global discounts on accommodation and F&B
• A supportive, collaborative work environment
• Opportunities for career growth within Australia’s largest hospitality employer – Accor
• Our focus on making all employees feel welcome and valued

Why work for Accor?

We are more than a global leader. We embrace you as you are, helping you find a brand that matches your personality. We support your growth and learning, ensuring work has purpose. Join us and explore limitless possibilities with Accor.

Discover your next chapter at https://careers.accor.com/. Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS

Our Hotel team is a fun, friendly, and industry-expert group, making this a great team to be part of.