Night Manager

Hosco; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in London seeks dedicated Front Office Staff to ensure exceptional guest experiences. Responsibilities include guest check-in/check-out, team leadership, and coordination with various departments. The role offers a competitive salary, extensive benefits including bonuses and opportunities for growth in a vibrant hospitality environment.

Benefits

28 days holiday

Health cash plan

Mental health support

Employee discounts

Opportunities for career progression

Training programs

Diversity initiatives

Qualifications

• Experience in hospitality preferred but not required.
• Ability to handle diverse requests and provide memorable guest experiences.
• Positive, adaptable, and team-oriented attitude.

Responsibilities

• Take care of guests including check-in/check-out and handling requests.
• Coordinate with teams to maximize occupancy and resolve issues.
• Lead and motivate the night team for excellent guest experiences.

Skills

Guest experience

Adaptability

Team-oriented

Communication

Job description

About the job

Company Description: The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where the famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s licensed bookie! We have 192 bedrooms, 2 restaurants - Albie & Seabird, and our first Working From location not just in London but in Europe!

Job Description

What you’ll do: We’ve got a popular bar and restaurant, so the role is varied. Here’s an overview of your responsibilities:

• Take care of our guests, including check-in/check-out, billing, and handling requests and enquiries.
• Work with our Front Office Manager and team to set selling strategies and maximize occupancy.
• Monitor public areas, coordinate with restaurant and security teams, and resolve issues promptly.
• Lead and motivate your night team, ensuring excellent guest experiences and team support.

Qualifications

What we’re looking for:

• Experience in hospitality is preferred but not required.
• Ability to provide memorable guest experiences and handle diverse requests confidently.
• Positive, adaptable, and team-oriented attitude.
• Passion for hospitality and creating positive impacts on guests.
• Comfortable with trying new approaches and working in a fun, supportive environment.

Additional Information

What’s in it for you:

• Competitive salary, 28 days holiday, pension, bonus scheme, and life insurance.
• Health cash plan, mental health support, retail & hospitality perks, and a free night at The Hoxton with a meal for two.
• Employee discounts, annual free night, milestone bonuses, and opportunities for career progression.
• Training programs, volunteer leave, team events, and diversity initiatives.

Department: Reception

The company: The Hoxton is rooted in culture and community, reflecting its neighbourhood through art, design, retail, and programming.

Experience: Required

Languages: English – Advanced

Employment: Full-time

Starting time: Immediate start!

About Hosco: Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to professionals worldwide.