Night Manager

At Sloane; London; On-site; GBP 31,000 - 51,000; Full time

Job summary

A leading hotel in London is seeking a Night Manager to oversee night operations and lead the night team. This role is critical to ensuring guest safety and satisfaction. The successful candidate will be responsible for maintaining night security, managing guest complaints, and conducting night audits. Benefits include a competitive salary, service charge, and various health and wellness perks.

Benefits

Increased holiday allowance with length of service

Complimentary meal while on duty

HSF Health Plan

Dental cost reimbursement

Optical cost reimbursement

Complimentary coverage for your partner and children

High street and grocery shopping discounts

Gym membership discounts

Access to a 24/7 GP advice line

Contributory pension scheme

Qualifications

• Mid-senior level experience in hotel management.
• Ability to lead and inspire a diverse team.
• Experience in safely managing hotel operations during the night.

Responsibilities

• Lead and inspire the night team to ensure guest safety.
• Manage night operations including guest feedback and accounting.
• Conduct regular rounds to monitor guest satisfaction.

Skills

Communication

Leadership

Team Management

Customer Service

Job description

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Base pay range

Position: Night Manager

Reports to: Front Office Manager and Assistant Front Office Manager

What will I get?

• Base Salary: £31,000 per year, plus a service charge ranging from £8,000 to £10,000 gross per annum.
• Increased holiday allowance with length of service
• Complimentary meal while on duty
• HSF Health Plan*
• Dental cost reimbursement
• Optical cost reimbursement
• Complimentary coverage for your partner and children
• High street and grocery shopping discounts, as well as discounted cinema tickets and more.
• Gym membership discounts.
• Access to a 24/7 GP advice line and counselling services, including support for dependents.
• Contributory pension scheme*
  
  

What will I be doing as Night Manager?

As the Night Manager, your primary responsibility is to lead and inspire the night team, fostering a highly motivated and successful group. Your role involves maintaining night security and ensuring guest safety throughout the night operation. Excellent communication skills are crucial, and you should focus on building positive and supportive relationships with your colleagues. Given your guest-facing position, impeccable presentation is essential, and your willingness to engage with guests to ensure their satisfaction is a key aspect of the role

Managing Hotel Operations:

• Ensure timely communication of guest feedback and complaints through the Duty Manager and shift logs, ensuring appropriate follow-up actions.
• Conduct thorough handovers from previous shifts, recording and addressing necessary follow-up tasks.
• Perform night accounting and reception duties with utmost professionalism and adherence to hotel standards.
• Complete the End of Day procedure on Guestline software accurately.
• Prepare night audit reports, reception handover reports, and management reports.
• Address guest complaints promptly and effectively, taking necessary remedial actions.
• Conduct daily briefings for each shift and attend bi-weekly morning meetings to stay aligned with team objectives.
• Support the rate strategy, maximise sales and revenue, encourage upselling, and promote F&B outlets and other services.
• Stay informed about daily hotel results, events, VIPs, media, and influencers.
• Act as a hotel ambassador, ensuring guests respect the neighborhood policies.
  
  

Managing Team Operations:

• Participate in selecting, recruiting, and training day and night team members.
• Manage night staffing levels according to hotel demands and coordinate team schedules and vacations.
• Oversee night staff and ensure efficient task completion.
• Implement and update departmental policies and procedures, ensuring understanding among team members.
  
  

Enhancing Guest Experience and Services:

• Monitor and supervise the level of guest service across departments, correcting any lapses immediately.
• Contribute to building a detailed guest database in Guestline, noting preferences and special requests.
• Provide courteous and friendly assistance to all guests, employees, and visitors.
• Resolve guest satisfaction complaints during the night shift.
• Conduct regular rounds of the hotel to connect with guests and ensure property safety.
  
  

Managing Financial Performance:

• Evaluate departmental performance using key metrics and financial targets to inform future plans.
• Compile departmental forecasts and budgets in a timely manner, ensuring targets are met.
• Enforce hotel credit procedures and maintain accurate records.
• Ensure compliance with hotel accounting procedures and GDPR regulations regarding personal data handling.
• Perform miscellaneous accounting procedures as required.
  
  

Ensuring Health and Safety:

• Understand and comply with relevant health and safety legislation.
• Ensure team members are aware of and adhere to security, health, and safety regulations.
• Act in accordance with fire instructions and ensure team members are trained accordingly.
• Take overall responsibility for health and safety within assigned departments.
• Promote a safe working environment on a daily basis.
• Attend statutory training and ensure compliance with legislative changes.
• Represent the department on the Health and Safety Committee and stay informed about relevant legislation.
• Upon successful completion of the probation period
• The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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