Front Office Night Manager

The Ned; London; On-site; GBP 33,000 - 40,000; Full time

Job summary

A prestigious hotel in London is seeking a Night Manager to oversee overnight operations and lead the front office team. The role requires excellent leadership and customer service skills, with a focus on maintaining high hospitality standards and ensuring guest satisfaction. Offering a competitive salary and various employee benefits, this position is an excellent opportunity for a dedicated professional in the hospitality industry.

Benefits

Complimentary meals at Neddy’s

Exclusive rates for stays and dining

Wellbeing and health benefits

Birthday off after one year of service

Paid volunteer day

Social events, including annual pool party

24/7 Employee assistance program

Qualifications

• Warm personality and genuine hospitality passion.
• Ability to manage multiple priorities.
• Calm demeanor under pressure.

Responsibilities

• Lead a team managing arriving and departing guests.
• Supervise overnight operations and ensure tasks are completed.
• Provide coaching, feedback, and training to team members.

Skills

Hospitality

Communication

Leadership

Organization

Customer Service

Education

Experience as a front office supervisor or manager

Job description

Our reception and front office team are positioned in the heart of our stunning ground floor lobby and are the focal point for hotel guests checking in for their stay. Surrounded by our F&B venues and with live music every day, it’s a unique place to work with a lively, vibrant atmosphere.

As Night Manager, you will oversee our overnight operations, maintaining the service that The Ned is known for and supporting departmental admin and reporting tasks.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Front Office Night Manager

About The Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work, and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym, and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars, and 250 hotel bedrooms.

Reporting into the Front Office management team, you will:

1. Lead a small team responsible for all arriving and departing guests and incoming phone queries.
2. Be a knowledgeable and enthusiastic ambassador for everything The Ned offers, making recommendations and upselling to guests.
3. Supervise overnight operations, set the team up for success, ensure all tasks are completed, and work alongside them providing hands-on support.
4. As a junior leader, uphold outstanding hospitality standards, model behaviors, and provide coaching, feedback, and training as needed.
5. Work shifts of 8.30pm to 8.30am on a 4 on, 4 off pattern.

What The Ned can offer you:

• Salary up to £39,300 per year, including service charge
• Complimentary meals at Neddy’s, including monthly payday breakfast
• Exclusive rates at The Ned for stays and dining for you, family, and friends
• Wellbeing and health benefits, including Reward Gateway and Wagestream, with discounts on gym, shopping, and cinema
• Your birthday off after one year of service, with additional holidays after five years
• Paid volunteer day
• Refer a friend scheme
• Social events, including an annual pool party
• Employee assistance program – 24/7 support
• Reward and recognition initiatives

What you bring to the role:

• A warm personality and genuine hospitality passion, as the first point of contact for guests and members
• Experience as a front office supervisor or manager in a similar setting
• High standards for supervising a visible and critical department
• Excellent organizational skills to manage multiple priorities
• A calm demeanor and passion for exceptional guest service, especially during high-pressure evening shifts
• Strong communication and relationship-building skills for collaborating across teams

At The Ned, we celebrate diversity and strive for continuous improvement. We are committed to being the best place to work, with a focus on diversity, equity, and inclusion.

Please inform us of any specific needs you may have during your interview.

All candidates must have the right to work in the UK.

Apply today and join us as Night Manager!

#lovethened