Night Manager - New Hotel Opening

B. Europe Hotels Private Collection B.V.; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a dynamic boutique hotel as a Night Manager, where you'll ensure seamless operations during night shifts. This role focuses on leading the night team, delivering exceptional guest service, and managing audits. Enjoy unique perks and growth opportunities while being part of London's vibrant hospitality scene.

Benefits

Extra time off (birthday, moving day, flex day)

Free fitness classes

Enhanced sick pay

Paid volunteer day

Career pathways across the UK and Europe

Qualifications

• Previous hotel experience, ideally in a senior or supervisory front office night role.
• Strong leadership skills to guide and support the team.
• Knowledge of billing and audit procedures.

Responsibilities

• Lead hotel operations during overnight shifts, ensuring guest service and safety.
• Support and coach the night team, empowering them effectively.
• Handle guest complaints and complete night audit accurately.

Skills

Leadership skills

Guest-first approach

Attention to detail

Communication

Tools

Opera Cloud

Job description

Welcome to Sir Devonshire Square – a bold, beautiful boutique hotel just steps from Liverpool Street Station. We’re the first UK hotel from Sircle Collection, the Dutch lifestyle brand known for turning up the charm in Europe’s coolest neighbourhoods.

We’re now looking for a Night Manager to join our Front Office team, who knows how to keep the night running smoothly - from guest service to team supervision and audits.

What You Can Look Forward To:

???? Extra time for you – Take up to 3 bonus days off every year (your birthday, moving day, and flex day)

???? Mind & body perks – Free fitness classes and a supportive environment

???? Financial wellbeing – Enhanced sick pay, retail discounts, and great rates on stays across our hotels

Feel-good moments – Paid volunteer day and regular team socials

Room to grow – Brilliant learning opportunities and career pathways across the UK and Europe

Your Role as Night Manager:

• Act as Manager on Duty in the absence of the Front Office Manager, leading the hotel operations during the overnight shift, focusing on guest service, safety and smooth handovers

• Support and coach the night team (Night Supervisor, Night FO Agents), ensuring they feel confident and empowered

• Handle guest complaints and resolve issues calmly and efficiently

• Complete the night audit accurately and on time

• Previous hotel experience, ideally in a senior or supervisory front office night role

• Strong leadership skills – you know how to guide, motivate, and support a team

• A guest-first approach with calm, clear communication

• Great attention to detail, especially with billing and audit procedures

• Knowledge of Opera Cloud or similar platform is a must

Not sure if your experience ticks every box? That’s OK - if this role excites you and you’re eager to learn, we’d love to hear from you.

Sir Hotels is a boutique hotel collection founded in Amsterdam in 2013 with Sir Albert. The collection has continued to grow with a second property in Amsterdam, further openings in Berlin, Barcelona and Prague - and now London. Sir Hotels caters to those who are looking for authentic stories and distinctive locations. Each hotel has stunning interior design, exceptional restaurants and bars and specialises in providing guests unique experiences on and off property.

www.sirhotels.com @sirhotels