Night Manager

Covent Garden Hotel; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

Un hôtel prestigieux à Covent Garden recherche un Night Manager expérimenté pour superviser les opérations nocturnes. Le candidat idéal doit démontrer des compétences exceptionnelles en leadership, une attention particulière aux détails et une expertise en service client. Joignez-vous à une équipe dynamique au sein d'une entreprise reconnue pour ses normes élevées et son engagement envers l'expérience client.

Benefits

Competitive salary plus service charge

Access to Wagestream financial wellbeing app

Health cash plan for dental and optical

Discounts for cinema tickets, gym membership, and travel

Complimentary meals on shift

Flexible scheduling without split shifts

Ongoing training and professional development

Cycle to work scheme

Qualifications

• Expérience antérieure dans un hôtel 5 étoiles est essentielle.
• Capacités en leadership et en motivation pour diriger une équipe diversifiée.
• Excellentes compétences en communication pour interagir avec les clients.

Responsibilities

• Assurer le fonctionnement fluide de l'hôtel durant les heures de nuit.
• Maintenir la sécurité et la sûreté des clients et du personnel.
• Répondre rapidement aux besoins des clients et gérer les incidents.

Skills

Leadership

Communication

Attention to Detail

Calm Under Pressure

Education

Experience as Night Manager or Head of Department

Tools

Micros

Opera

Job description

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Are you
ready to take the next step in your hospitality career? Firmdale Hotels is
seeking an experienced and motivated Night Manager to join our prestigious
Covent Garden Hotel. Firmdale Hotels is renowned for its award-winning luxury
boutique hotels and commitment to exceptional guest experiences. If you thrive
in a dynamic environment and are passionate about delivering top-tier service,
we want to hear from you!

Firmdale
Hotels owns and operates ten boutique hotels in London and New York, known for
their distinctive design and outstanding service. Our properties have won
numerous accolades, reflecting our dedication to excellence and innovation in
hospitality.

As a
Night Manager, you will oversee the hotel's overnight operations, ensuring that
every aspect of our service meets Firmdale's exacting standards. You will
collaborate closely with various department managers to ensure seamless
operation across Events, Food & Beverage, Front Office, Housekeeping, and
the Kitchen. This role requires an adaptable, resilient leader capable of
maintaining composure under pressure and delivering exceptional guest
experiences.

Responsibilities:

• Ensure
  smooth functioning of the hotel during night hours.
• Constantly
  evaluate and uphold our high service standards.
• Ensure the
  safety and security of guests and team members throughout the night.
• Conduct
  regular checks to maintain a safe environment.
• Deliver
  outstanding customer service, addressing guest needs promptly.
• Handle
  any incidents or accidents involving guests or staff professionally.
• Provide
  operational support to all departments as needed.
• Run night
  audits and generate reports for senior management.

What you Need:

• Previous
  experience as a Night Manager or in a Head of Department role within a 5-star
  hotel.
• Excellent
  communication skills to interact effectively with guests and staff.
• Keen eye
  for detail and a commitment to maintaining high standards.
• Strong
  leadership and motivational skills to lead a diverse team.
• Ability
  to stay calm under pressure and make sound decisions.
• Familiarity
  with Micros and Opera systems is desirable.

What
We Offer:

• Competitive salary plus service charge to be discussed at venue.
• Access to Wagestream our
  financial wellbeing app. Stream your accrued earnings before pay day,
  benefit from everyday savings and real time financial coaching.
• Health cash
  plan(including contributions towards dental, optical, alternative
  and complementary therapies)
• Discounted cinema tickets,
  gym membership, travel, retailers and restaurants
• Complimentary meals on shift
  
• Referral bonus scheme for
  recommending top talent
• Flexible scheduling without
  split shifts
• Dry cleaning service for
  work attire and discounted personal dry cleaning
• Enhanced holiday allowance
  based on length of service
• Season ticket loan for
  convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social events, team
  activities, and fitness sessions
• Benefits like cycle to work
  scheme and annual long service awards
• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.

We are delighted to have been recognised by the
hospitalityand travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:

• Proud winners of
  The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for
  outstanding contribution to International Trade
• Manager of the Year – Helle Jensen –
  Cateys 2024
• Food & Beverage Manager of the
  Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie
  Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –
  One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for
  Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award
  2025
• Charlotte Street Hotel, The Soho Hotel,
  Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for
  Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
  Breakfast Award
• Dorset Square Hotel – One AA Rosette for
  Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &
  Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren
  Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in
  London, The Times, 2024.

You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/

If you are
passionate about hospitality and delivering exceptional guest experiences, we
would love to hear from you. Join Firmdale Hotels and be part of something
extraordinary.

Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.

In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.