Operations Manager (Night-time)

Ember; City of Edinburgh; Remote; GBP 30,000 - 36,000; Full time

Job summary

Ember is seeking a dynamic individual to support their transport operations as they scale across the UK. The role involves coordinating vehicles, drivers, and customer interactions, particularly during overnight shifts. With a focus on organization and problem-solving, this position is ideal for someone passionate about enhancing public transport experiences. A remote role with a base in Edinburgh is available, and a competitive salary of up to £36,000 will be offered, dependent on experience.

Benefits

Share options through EMI scheme

Flexible working patterns

Enhanced maternity and paternity leave

Qualifications

• Excellent communicator, both written and verbal.
• Detail-oriented with organizational prowess.
• Quick learner with tech systems.

Responsibilities

• Manage day-to-day vehicle, driver, and route coordination.
• Respond to customer inquiries across multiple channels.
• Assist in planning future routes and operational expansion.

Skills

Communication

Organization

Problem Solving

Attention to Detail

Job description

About Ember

We're building the future of public transport — convenient, connected, affordable, and zero-emission. Our goal is to make it easier to get from A to B with Ember than it is with your own car.

We’ve already demonstrated that it's possible to use electric buses more intensively than anyone else in the world. This leads to a massive emissions reduction and is only possible because we control the full-stack and integrate it tightly together. That includes the tech platform, the charging infrastructure, and the vehicles themselves. This also means we’re providing a much better passenger experience with innovative features like demand-responsive stops.

We’ve come a long way and are growing quickly with new routes and hubs opening across the country. The challenge is to scale 100x whilst staying lean, increasing efficiency, and delivering an even better product experience. We’ve recently raised equity from some of Europe’s leading climate VCs and are looking for mission-driven individuals who can help take us to the next level.

The role

This role is all about keeping the show on the road. That means working with our in-house tech system to ensure vehicles, drivers, and customers all stay coordinated and running smoothly. But when things don't quite go to plan, you need to be someone who stays calm and relishes the challenge of figuring out the best way to modify plans and keep everyone up to date.

We need someone who thrives in the middle of a busy environment. We operate a 24/7 timetable, so there are always buses on the road, and we are looking for a person who will support our network overnight, running various shifts between 6pm - 7am, throughout the calendar week.

Attitude is more important to us than your exact level of experience. Being able to stay organized, manage the complexity of a transport network, and give customers a great experience are critical. You might already be a qualified transport manager looking for a role in a 21st-century operator, or you might be new to transport and logistics.

Sometimes that will mean troubleshooting, but after every fire, you'll take a step back and think about how to help the team design and implement a process that could have dealt with the issue proactively.

What You Will Do

We're still very much a scale-up, so your role will be broad. At a minimum, it will include:

• Day-to-day involvement in vehicle, driver, and route management
• Looking after our customers across multiple channels
• Helping to manage vehicle and charger maintenance
• Assisting with the planning of future routes and expansion

You'll be engaging with a small and committed Operations team to ensure we have 24/7 coverage.

Please note - this is a remote role, but travel to our Edinburgh HQ and transport hubs is expected. Being located close to either our Edinburgh HQ or one of our transport hubs is desirable but not a requirement.

Start dates and timings

We're growing very rapidly and are looking to fill the role by autumn 2025.

Diversity and equality

At Ember, we support diversity across our team and customers. We work to ensure every employee feels respected and able to give their best, whether temporary, part-time, or full-time. We’re happy to offer flexible working patterns where they make sense, are compassionate when it comes to time off, and offer enhanced maternity and paternity leave.

Read more about our approach in our Equal Opportunities Policy.

What’s On Offer

As well as a salary of up to £36,000 per annum, depending on your experience, you'll be eligible for share options through an EMI scheme.

How do I apply?

Apply using the form, providing a CV and a cover letter explaining why you're right for this opportunity.

How you work and think is much more important to us than any specific industry experience. A genuine passion for climate or public transport, or even both, are also very valuable, and we'll teach you the rest. You don't need to be a master of anything (yet), but shouldn't feel out of your depth anywhere.

At a minimum, you should be:

• An excellent communicator (written and verbal)
• Detail-oriented, ensuring nothing slips past you unnoticed
• Fast at learning new tech systems
• Very organized with the ability to juggle competing priorities
• A good human, who understands that we're all humans doing our best to make a difference
• Excited to work in public transport, providing a great service for as many people as possible

We look for a range of qualities in all members of Ember's Operations Team, and the following should resonate with you:

• A strong sense of what good really looks like, whatever the topic, problem, or issue. After all, good is good.
• An instinct and curiosity that draws you to problems and drives you to find a solution, rather than hoping someone else picks it up.
• An innate structured thinker – everything is a series of steps which can be broken down and rationalized.
• An ability to build strong relationships with a diverse range of people, from drivers to software developers.