Assistant Night Manager

Hyatt Hotels Corporation; City Of London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Join Hyatt as an Assistant Night Manager at Andaz London Liverpool Street, where you'll supervise a dedicated team, ensuring exceptional guest service during the night shift. Enjoy benefits like complimentary hotel stays, discounted dining, and continuous learning opportunities in a dynamic and inclusive environment.

Benefits

12 complimentary nights across Hyatt Hotels

Discounted hotel stays for family and friends

Free meals on duty

50% discount on food and beverages at selected Hyatt Hotels

Business attire laundered complimentary

Headspace membership

Continuous learning and development opportunities

Qualifications

• Experience in front office operations or similar role preferred.
• Skills in managing guest interactions and resolving issues effectively.
• Ability to supervise a team and maintain high service standards.

Responsibilities

• Supervise Night Hosts and Door Hosts to maintain service quality.
• Oversee guest interactions and front office operations during the night.
• Handle guest queries and ensure compliance with operational procedures.

Skills

Leadership

Guest Service

Problem Solving

Communication

Education

High School Diploma

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

About you

We are seeking a dedicated and proactive Front Office Leader to join our team. This role acts as the key point of contact overnight, ensuring smooth operations and exceptional guest service. Supporting the Night Manager, you will lead by example, supervise the overnight team, and maintain operational excellence.

Duties and responsibilities as Assistant Night Manager

• Supervise and support Night Hosts and Door Hosts, ensuring high service standards.
• Oversee front office operations and guest interactions during the night shift.
• Ensure accurate completion of night audit processes and reporting.
• Handle guest queries and resolve issues promptly and professionally.
• Ensure compliance with all cash handling, safety, and operational procedures.
• Support team training and communication of updates, promotions, and standards.
• Assist with check-ins, check-outs, and other front desk duties as needed.
• Maintain a secure, welcoming environment for guests and staff overnight.

Just some of the benefits you will enjoy as Assistant Night Managerat Andaz London Liverpool Street

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street is choosing a5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for thisAssistant Night Managerrole and start your journey with Andaz London Liverpool Street! Please note that, at this time, we are only able to consider applicants who have the existing right to work in the United Kingdom, as visa sponsorship is not available for this position.

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