Night Manager - Moxy

JR United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Night Manager at Moxy Piccadilly Circus, overseeing night operations to ensure guests experience vibrant service around the clock. With a focus on safety, professionalism, and guest satisfaction, you'll lead the night team in providing exceptional service. This position offers a fun, energetic work culture within a prestigious hotel setting, with opportunities for personal growth in one of London's most spirited locations.

Benefits

Energetic work culture

Growth opportunities

Qualifications

• Previous experience in hotel front office or night operations (supervisory experience essential).
• Warm, engaging communication skills.
• Reliable, flexible and able to work nights and weekends.

Responsibilities

• Supervise the night teams and manage hotel operations.
• Conduct nightly audits and respond to guest concerns.
• Maximise room occupancy through up-selling techniques.

Skills

Leadership

Guest Service Mindset

Decision Making

Communication

Tools

PMS Systems

Job description

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At Moxy Piccadilly Circus, we do things differently. We are stylish, spirited and always on – just like the city we’re proud to be part of. Moxy is more than just a place to stay; it’s a vibe. Think of smart design, social spaces and a bold team who bring the energy 24/7.

We are looking for a confident and capable Night Manager to lead our overnight operations. You will ensure our guests get the same vibrant Moxy experience at midnight as they would do at midday. From managing check-ins to handling emergencies, you will be the go-to person.

What You Will Be Doing:

• Take charge of the hotel during the night hours, acting as the senior leader on duty.
• Deliver warm, professional and efficient service to late arrivals and night owls.
• Supervise the night teams.
• Conduct nightly audits, reconcile reports and ensure all systems are up to date.
• Respond swiftly to guest concerns and safety incidents with a calm and can-do attitude.
• Maintain a secure, welcoming and on-brand atmosphere through the night.
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
• Conduct Health and Safety Checks and Night Walks and maintain a good status awareness of all hotel areas.

What we are looking for:

• Previous experience in hotel front office or night operations (supervisory experience essential).
• A self-starter with strong decision making and leadership skills.
• Warm, engaging communication and guest service mindset.
• Experience with PMS systems (Opera experience preferred).
• Reliable, flexible and able to work nights and weekends.

Why Join Us?

• Opportunity to be part of Europe’s largest Moxy Hotel in London’s most vibrant locations.
• Fun, energetic work culture with real opportunities to grow.

If you're a proactive, adaptable, and results-driven leader, we’d love to hear from you!