Night Manager

The Municipal M Gallery; Liverpool; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

All Accor Heartists benefits

Discounts with partners

Free meals on duty

Birthday/anniversary perks

Pension scheme

Job summary

The Municipal Hotel & Spa MGallery is seeking a Night Manager to lead the night team, ensure guest satisfaction, safety and seamless operations in a landmark Liverpool hotel. The role focuses on delivering memorable experiences and coordinating cross-department activities to maintain the high standards of MGallery.

You will oversee end-of-day processes, act as the main night-time liaison, and prepare the property for a smooth handover to the day team in a fast-paced, guest-centric environment.

Qualifications

• A positive can-do attitude and pride in our hotel and MGallery brand.
• Welcoming guests with care, warmth and efficiency; experience with Opera Cloud Reservations is desirable.
• Excellent presentation, attention to detail and collaboration across departments.
• Passion for service and teamwork, delivering memorable guest moments.

Responsibilities

• Lead the night team as Manager on duty, owning hotel, guest safety and operations.
• Run end-of-day reports and audits; maintain Manager on Duty log.
• Act as night-time communications hub, coordinating internal and external contacts.
• Reset systems and prep all departments for the next day’s service.

Skills

Guest interaction

Presentation skills

Team leadership

Customer service

Tools

Opera Cloud Reservations

Job description

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

A DAY IN THE LIFE OF THE NIGHT MANAGER AT THE MUNICIPAL HOTEL & SPA MGALLERY

What you'll be doing...

When you enter our hotel you will be "wowed" and we aspire for our guests to be bowled over too in their initial connection with our building and our Heartists®. Our Heartists are our team, the heart of the hotel, who strive to make meaning in every moment from check in to departure. We have passion for interacting with people upon check in and beyond, learning what makes them tick and providing surprise and delight Municipal memorable moments.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

• A positive can-do attitude and the passion to stand out and be proud of our hotel and MGallery brand.

• The skill to welcome our guests, providing care, warmth and efficiency in every guest connection. Anticipating guest needs by being fully aware of arrivals, departures and monitoring traces. Experience of Opera Cloud Reservations systems is highly desirable.
• Excellent presentation skills and attention to detail. To work positively and collaboratively with all departments and our Heartists® keeping the guest experience as our central focus.
• A passion for providing excellence in service and excelling as a team. Stop the clock and allow guests to begin their timeless memory. Put them at ease with your exceptional presentation skills, professionalism and efficiency.

Other duties include;

• Lead the team during the night in the role of Manager on duty, ensuring that you take full responsibility for the hotel, guests, Heartists, Health and Safety, Fire Procedures and security.
• Running end of day reports and audits and completion of the Manager on Duty log.
• To be the point of contact for all communications (internal and external) throughout the night ensuring that correspondence is monitored and that effective solutions are in place for issues that may arise.
• Reset all systems, running end of day reports and audits. Ensure preparations are made for guest requests, and ensure all departments are ready to begin service operations.

WHAT WE OFFER

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love?

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... To learn more about our full benefits package,

JOIN OUR FAMILY

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please [e-mail].

Compensation: To be discussed