Night Manager

The Berkeley; Leeds; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Free parking on site

Discounts across hotels in the group

Training and development

Job summary

The Berkeley is seeking a Night Manager to lead overnight operations, ensuring a safe, smooth and welcoming guest experience. You will manage night audits, supervise reception activities, handle guest queries, and coordinate with maintenance and housekeeping to maintain service quality.

The role requires prior night-manager experience, familiarity with a hotel PMS, and strong communication. A professional, calm approach under pressure and a focus on guest satisfaction are essential.

Qualifications

• Previous experience in a Night Manager or similar hotel role, with confidence in running night audits and overseeing the hotel overnight.
• Experience using a hotel property management system (desirable)
• Strong communication and guest-relations skills

Responsibilities

• Lead overnight operation to ensure safety, smoothness and guest satisfaction.
• Perform night audit and prepare arrivals for the next day.
• Conduct regular security and hotel checks, monitor CCTV and reception standards.
• Support night cleaning team and deliver room service when needed.
• Provide thorough handover to House Managers and escalate issues when appropriate.

Skills

Night Manager experience

PMS system knowledge

Front of House experience

Microsoft Office

Customer service

Tools

Hotel PMS

Job description

As our Night Manager, you'll take the lead during the overnight operation of the hotel, ensuring everything runs smoothly whilst delivering a warm, professional and efficient service to our guests. From overseeing the hotel throughout the night and completing the night audit to welcoming late arrivals and supporting early departures, you'll play a key role in creating a safe, seamless and memorable guest experience. In return for your enthusiasm and commitment, you'll find yourself in a group of likeminded people with a shared outlook on life; where friendship, connection, flexibility, variety and challenge make every working day worthwhile. As our Night Manager you'll be:

• Leading the hotel overnight, ensuring a safe, smooth operation and an exceptional guest experience.
• Acting as the main point of contact for guests, handling queries and resolving issues with confidence and care.
• Completing the night audit and preparing for the following day's arrivals.
• Carrying out regular security and hotel checks, including monitoring CCTV and maintaining reception standards.
• Supporting our night cleaning team and delivering room service when required.
• Responding to incidents appropriately, escalating where necessary, and providing a thorough handover for our House Managers (including any maintenance issues).
• Supporting the wider management team with administrative tasks and following company policies and procedures.
• Previous experience in a Night Manager or similar hotel role, with confidence in running night audits and overseeing the hotel overnight
• Experience using a hotel property management system (desirable)
• Previous Front of House experience (or equivalent)
• A good working knowledge of Microsoft Office
• Friendly, professional communication - you'll be someone who enjoys helping people and building positive relationships with guests and team
• A diplomatic nature with the ability to remain calm under pressure, using your initiative to make decisions independently
• A sound knowledge of a hotel integrated PMS system
• A genuine passion for delivering outstanding guest service, with a positive attitude and a willingness to go the extra mile
• First Aid, Fire Warden training and an Enhanced DBS check are desirable, but not essential. Bonus points if you have…
• Previous island living experience (or are local to Islay)
• Hobbies or interests in the following areas: the outdoors, writing, natural history, marine science, animal science, photography (or equivalent)
• Permanent Western Isles £29.5k per year + live in or non-live in bonus USD / Year Posted 20 hours ago, Competitive salary
• live in available
• non-live in bonus
• free parking on site
• Free use of Championship golf course
• Discounts all all hotels within the group
• Training and development
• 40 hours a week; working 4 nights out of 7
• Driving licence and own vehicle is essential, Kellan Group (including all of our brands, Berkeley Scott and Xpress Recruitment) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites