Night Manager

Cameron House, Loch Lomond, Scotland; Alexandria; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free meals on duty

Pension scheme

Long service awards

Enhanced holidays

Free Leisure Club Membership

Employee care and counselling

On-site discounts and 50% off food & B

Lifeworks app discounts

Free parking

Fully funded training and development

Job summary

Located at Cameron House on the shores of Loch Lomond, this 5-star resort seeks a Duty Manager to lead the Night Reception and Porter teams, ensuring guest comfort, service and safety through the nighttime hours.

Reporting to the Front Office Manager, you will manage check-ins/outs, coordinate guest transport, and supervise reception operations using Resort Suite and other Front Office systems. A background in 4/5* hotels and strong IT and communication skills are essential.

Qualifications

• Degree or HND in hospitality or related field or equivalent experience.
• Recent Front Office/Duty Management experience in a 100+ bedroom hotel at 4/5* standard.
• Strong IT skills and proficient communication abilities.
• Proven ability to build strong working relationships and adapt to changes.
• IOSH Managing Safely or equivalent; First Aid at Work is a plus.
• Full UK driving licence; Personal licence and Food Safety qualifications are advantageous.

Responsibilities

• Lead Night Reception and Porter teams to ensure guest comfort, service and safety.
• Provide warm welcomes, handle enquiries and guest feedback.
• Oversee check-ins/outs, rooming and facility overview.
• Coordinate guest and team transport, luggage and valet parking.
• Register visitors and contractors; manage night audit and reports.
• Maintain lobby cleanliness and security patrols; operate front office IT systems.

Skills

Excellent communication

Strong IT skills

Relationship building

Flexible approach

Education

Degree/HND in Hospitality or related field

IOSH Managing Safely Qualification or equivalent

First Aid at Work

Full UK driving licence

Personal licence and Rehis Intermediate Food Safety or Equivalent

Tools

Microsoft Office

Resort Suite

HotSOS

Bartech

VingCard

Job description

About Us

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

About Us

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste. Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

The Role

Reporting to the Front office Manager, the scope of the role is one of Duty Manager, and to lead the Night Reception and Porter team in ensuring the comfort, service and safety of our guests and property through the nighttime hours.

Key Things You Will Be Responsible For Managing

• Warm, friendly and informative welcomes
• Handling enquiries and guest feedback
• Providing information on resort facilities and promoting guest experiences
• Check ins and check outs for rooms and suites, rooming guests and providing an overview of room facilities and features
• Co-ordination of guest and team transportation on and off resort, handling luggage and valet parking
• Registration of visitors and contractors
• Use of all Front Office IT systems including Microsoft Office, Resort Suite, HotSOS, Bartech and VingCard.
• Basic administration, printing and distribution of reports and carrying out night audit
• Fire controller responsibilities in the event of an evacuation
• Cleanliness and presentation of lobby area and guest corridors
• Security patrols, floor walks and fire exit checks throughout the building including the use of Cogard system

WHO WE ARE LOOKING FOR:

• People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

• Degree/HND in Hospitality or related field or equivalent experience
• Recent Front Office/Duty Management experience within 100+ bedroom hotel at 4/5* standard
• Strong IT skills
• Proven ability to quickly build excellent working relationships, and a flexible approach to work
• Excellent communication skills with the ability to present effectively verbally and in writing
• IOSH Managing Safely Qualification or equivalent
• First Aid at Work
• Full UK driving licence
• Personal licence and Rehis Intermediate Food Safety or Equivalent Qualifications an advantage

WHAT’S IN IT FOR YOU?

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App – lots of discounts on everyday purchases, with brand that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking
• At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.