Night Manager

The Royal Forest, Epping Forest; London Borough of Waltham Forest; Sur place; GBP 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Employee Assistance Program with HospA

EarlyPay access

Enhanced Maternity & Paternity leave

Referral Bonus up to £1,500

50% off food at Heartwood Inns or Brs.

Birthday gift

Long Service Recognition

Retailer discounts via Reward Gateway

Cycle to Work Scheme

Résumé du poste

Heartwood Collection is seeking a meticulous Night Manager to oversee overnight operations, guest safety, and property standards. You will manage late check-ins, conduct night audits, and ensure cleanliness and health and safety compliance while coordinating with the Management Team.

The role requires 1–2 years in a hospitality night management capacity, strong organisational skills, and the ability to work independently. Weekend night shifts are common with some variation for cover.

Qualifications

• 1-2 years experience as a Night Manager in a hotel or hospitality setting
• Well-organised and able to work with systems and communicate effectively
• Ability to work alone and solve problems independently

Responsabilités

• Handle late guest check-ins, early check-outs, and room allocations/upgrades through the PMS
• Perform night audits, including fire, health and safety, security, and compliance checks; hand over with Management Team
• Ensure breakfast service preparation is completed and provide a thorough shift handover
• Manage cleaning duties and oversee property cleanliness and standards
• Evacuate the property in case of fire alarm activation and follow procedures

Description du poste

Night Manager

£16.10 per hour
30-hour average
Mainly Weekend nights with variation for cover

At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Manager

As a Night Manager at Heartwood Collection, you'll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. Also be responsible for the cleanliness of the public areas.

Key Responsibilities:

• Handle late guest check-ins, early check-outs, and room allocations/ upgrades through the Property Management System (PMS)
• Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team
• Ensure breakfast service preparation is completed and provide a thorough shift handover
• Manage cleaning duties and oversee property cleanliness and standards
• Evacuate the property in case of fire alarm activation, following company procedures

Night Manager What we offer:

• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

Night Manager About You:

• You’re responsible, reliable, and have a keen eye for details
• Well-organised and able to work with systems and communicate effectively
• Have the ability to work alone and solve problems independently
• 1-2 years experience as a Night Manager in a hotel or hospitality setting

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

Please note, we cannot take applications from overseas or that require sponsorship