Night Manager

Heartwood Inns Ltd; Greater London; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Employee Assistance Program

EarlyPay

Maternity/Paternity leave

Referral bonus

Discounts for Heartwood Inns

Birthday gift

Long service recognition

Retailer discounts

Cycle to Work

Job summary

Heartwood Collection is hiring a Night Manager to safeguard guests during overnight hours and ensure smooth operation outside trading hours. You will uphold health and safety standards and oversee public-area cleanliness.

Responsibilities include night audits, PMS-based check-ins, and coordinating with the management team. The role emphasizes reliability, attention to detail, and independent problem solving, with a focus on weekend night coverage.

Qualifications

• 1–2 years experience as a Night Manager in a hotel or hospitality setting.
• Strong attention to detail and reliability.
• Well-organised and able to work with systems.

Responsibilities

• Handle late guest check-ins, early check-outs, and room allocations/upgrades via PMS.
• Perform night audits and safety/compliance checks; hand over with Management Team.
• Ensure breakfast service prep and provide a thorough shift handover.
• Manage cleaning duties and maintain property cleanliness and standards; evacuate if needed.

Skills

Attention to detail

Organisational skills

Communication

Independent work

Night management

Tools

PMS

Job description

Night Manager

£16.10 per hour

30-hour average

Mainly Weekend nights with variation for cover

At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Manager

As a Night Manager at Heartwood Collection, you'll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. Also be responsible for the cleanliness of the public areas.

Key Responsibilities

• Handle late guest check-ins, early check-outs, and room allocations/ upgrades through the Property Management System (PMS)
• Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team
• Ensure breakfast service preparation is completed and provide a thorough shift handover
• Manage cleaning duties and oversee property cleanliness and standardsEvacuate the property in case of fire alarm activation, following company procedures

Night Manager What we offer:

• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

Night Manager About You:

• You’re responsible, reliable, and have a keen eye for details
• Well-organised and able to work with systems and communicate effectively
• Have the ability to work alone and solve problems independently
• 1-2 years experience as a Night Manager in a hotel or hospitality setting

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

Please note, we cannot take applications from overseas or that require sponsorship