Night Manager

Maybourne; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Excellent salary package

Pension Scheme

Holiday trading

Salary sacrifice

Food & beverage discounts

Staff dining facilities

Travel season ticket loans

Job summary

The Maybourne Hotel Group in London seeks a Night Manager for The Emory, a new luxury hotel on Knightsbridge overlooking Hyde Park. You will represent management at night and supervise on-site staff to uphold service standards across departments.

The ideal candidate has luxury hotel experience and excels in communication, problem solving and team leadership. You will conduct night audits, ensure safety compliance and deliver unparalleled guest experiences.

Qualifications

• Previous Night Manager or Assistant Front Office Manager experience in a luxury hotel.
• Customer service excellence and ability to work under pressure.
• Knowledge of Front Office standards and hotel policies.

Responsibilities

• Represent management at night and oversee all on-site staff.
• Head Guest Services operations and enforce hotel policies.
• Ensure Front Office standards per LQA, Forbes, and Maybourne.
• Handle guest complaints promptly and record in Knowcross.
• Collaborate across night teams and drive service excellence.
• Coordinate with late housekeeper to ensure rooms are ready.
• Welcome guests to their suites and explain facilities.
• Run nightly audits in Opera Cloud and ensure accurate financials.
• Maintain Health and Safety compliance.

Skills

Staff leadership

Guest services

Communication skills

Team collaboration

Tools

Opera Cloud

Knowcross

Job description

The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers,The Emoryis an exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group's global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 60 extraordinary suites set over 8 floors and a spectacular penthouse occupying the entire 9th floor.

As Night Manager, you will represent management at night, maintainstandards by liaising with all hotel departments to ensure efficiency, and assuring the security of all guests and the Hotel.

Main responsibilities of the role include but are not limited to:

• To represent management for The Emory during the night and be responsible for all staff on site.
• To head and take part in the efficient running of the Guest Services, enforcing Policies and procedures of The Emory.
• To be fully conversant with Opera Cloud and follow LQA/ Forbes/ Maybourne’s standards of work for the Front Office.
• Deal with any guest complaints promptly, efficiently and ensure appropriate service recovery when needed. Ensure all complaints are recorded in Knowcross.
• Build strong working collaboration across night teams, develop and motivate team for success. Work towards achieving team and hotel objectives. Resolve any team disputes and escalate where necessary.
• To liaise with the late housekeeper to ensure that sufficient vacant clean rooms are available for possible walk-in rooms, and that night cleaning schedules are carried out keeping the hotel always clean. Walk and check public areas.
• To welcome and escort guests to their suites ensure that all hotel and in room facilities are explained to LQA/Forbes and Maybourne’s standard.
• To ensure financials report are accurate and sent on daily basis, to run the night audit in Opera Cloud.
• Be fully conversant with Health and Safety Policy.

Successful candidates for the Night Manager opportunity will demonstrate genuine dedication to The Emory and show a commitment to consistent quality in our product and service. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional interpersonal and communication skills.

The ideal candidate will also demonstrate the ability to work under pressure, a professional and welcoming personality and excellent communication skills.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high performing team renowned for their approach and delivery of unparalleled service.

We anticipate applicants will have previous experience as Assistant Front Office Manager or Night Manager and will have worked in a similar role within a luxury hotel environment.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work.
• Wellbeing & Social Champions.
• Volunteering opportunities.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.