Assistant Foyer Manager

Maybourne Hotel Group; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Excellent salary package

Family-friendly policies

Travel season ticket loans

Pension scheme

Wellbeing support

Staff dining facilities

Job summary

Claridge’s, part of the Maybourne Hotel Group, seeks an exceptional Assistant Foyer Manager to lead the Foyer & Reading Room team in delivering seamless, memorable guest experiences across breakfast, lunch, afternoon tea and dinner. You will supervise a 50-strong team, train colleagues, and ensure service excellence while maintaining Forbes and LQA standards.

Join a renowned, heritage-driven property that rewards exceptional performance with a comprehensive benefits package and opportunities for

Qualifications

• Candidate has worked in a similar role in a five-star or fine dining environment.
• Passion for food and beverage with excellent knowledge.
• Confident in leading, supporting and motivating a team.
• Skilled at managing service flow and stepping in during busy periods.
• Understanding of Forbes and LQA standards.

Responsibilities

• Create memorable guest experiences with prompt, professional service and adherence to standards.
• Support Restaurant Director and Deputy in overseeing a team of 50 colleagues.
• Assist and train colleagues through induction and ongoing programmes.
• Ensure proper table reservations and smooth service flow.
• Run daily team briefings and brief staff on duties and guests' preferences.
• Handle complaints promptly and in line with licensing and safety laws.

Skills

Team leadership

Five-star dining

Food & beverage knowledge

Customer service excellence

People management

Job description

We are seeking an exceptional Assistant Foyer Manager to join the team at Claridge’s.

Maybourne operates some of the world’s most extraordinary hotels, including Claridge’s, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

One of Maybourne's storied hotels is Claridge's, a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridge’s for life’s finest moments become part of its brilliant legacy.

Claridge’s is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos - generous, passionate and truly personal. Claridge’s is a place that invites you in, embraces you, and make your spirit soar.

Foyer & Reading Room

From the shimmering original art deco mirrors and the eye-catching Chihuly sculpture, to the music softly drifting across the room from the grand piano, the Foyer & Reading Room is the beating heart of the hotel and captures the attention of all who walk through the doors of Claridge’s. Once you step foot onto the floor of the Foyer & Reading Room, you will be part of an experienced team that creates exceptional and memorable dining experiences for each and every guest. Whether they are joining us for breakfast, lunch, afternoon tea or dinner, you will be there providing them with a seamless service that is a blend of confidence, grace and efficiency.

As Assistant Foyer Manager you will be responsible for:

• Creating memorable experiences for our guests, simultaneously ensuring that service is prompt and professional, and that our standards are adhered to.
• Supporting our Restaurant Director and Deputy to oversee the team of 50 colleagues.
• To assist and train colleagues both as part of the departmental induction process and as an ongoing programme to achieve and exceed minimum service standards.
• Ensuring appropriate table reservations.
• Running daily team briefings, ensuring all colleagues on duty are aware of their duties and knowledgeable of guests and preferences.
• Handling complaints in a timely and efficient manner.
• Ensuring that licensing laws, health and safety legislation is adhered to.

Successful candidates for our Assistant Foyer Manager opportunity will:

• Have worked in a similar role, within a five star or fine dining environment.
• Have a passion for food and beverage with excellent knowledge.
• Be confident in leading, supporting and motivating a team.
• Be skilled at managing service flow and stepping in to support during busy periods.
• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories.
• Be a team player who is an avid learner who wants to be challenged and developed.
• Have a thorough understanding of Forbes and LQA Standards.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.